Director, Service Delivery Product Management - Old Toronto, Canada - Equinix

Description

Director, Service Delivery Product Management page is loaded

Director, Service Delivery Product Management

Who are we?

Equinix is the world's digital infrastructure company , operating over 2 50 data centersacross the globe . Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Our culture is based on collaboration and the growth and development of our teams. We hirehardworking people who thrive on solvingchallengingproblems and give them opportunities to hone new skills and try new approaches , as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success .

Job Summary

Builds, mentors and leads a team of product managers to achieve the goals of the organization.

Responsibilities

Own the customer and employee experience for Product QTC Experience and the order management, order orchestration, and fulfillment domains

• Gather the voice of the customer and employees regarding process and system interactions
• Apply user-centered design principles and practices to Service Delivery quote to cash process, policy, and system transformation, management and improvement
• Capture customer and employee business requirements into Epics
• Minimize end user disruption through evolutionary UI change where possible
• Communicate and train process and UI change where necessary

Define Service Delivery QTC Experience vision and roadmaps

• Develop overall Service Delivery experience vision, including target company process, policy, and tooling in collaboration with key customer, product management and operations stakeholders
• Partner with upstream and downstream teams to deliver continuous and optimal end to end experience
• Document business process and system interactions within order management, order orchestration and fulfillment domains. Manage contracts with upstream and downstream domains and users
• Develop strategy and process roadmap, driving to holistic solutions
• In collaboration with key stakeholder, envision the targeted experience and identify business outcomes

Responsible for shaping the backlog to deliver the Service Delivery Experience vision

• Create and maintain prioritized roadmaps for Service Delivery Experience. Prioritize epics based on delivery capacity and value
• Manage a team of domain Product Owners that support the Service Delivery Experience
• Hire, coach and manage Product Owners

Deliver business value

• Drive to achieve business value through speed, efficiency and effectiveness of product process, policy and systems
• Define and measure success on an ongoing basis

Qualifications

• 20+ years experience preferred
• Bachelor's degree preferred
• 5+ years of experience owning and delivering products
• Strong leadership skills and the proven ability to drive organizational change
• Strong communication skills with ability to align the organization on complex technical decisions
• Active coach and mentor whose goals are to grow and maximize team potential
• Experience managing geographically distributed teams preferred

Knowledge

• Agile Development & Methodologies, preferably in large organizations
• Implementation project management, ordering and fulfillment workflows
• Product Vision and Roadmap Creation
• Experience with quote to cash systems and transformation
• Prioritization, planning and backlog management

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form .

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Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/ childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/ organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

(US Applicants)

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Equinix participates in E-Verify. U.S. Citizenship and Immigration Services (USCIS) is the government agency that oversees lawful immigration to the United States. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility. To learn more about the E-Verify program, please visit E-Verify .

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form .

Equinix maintains a list of preferred recruiting agencies. If your company is not on our list, please do not contact us regarding our postings. Please also refrain from making contact with anyone outside of the company HR department.

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