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    Product Specialist - Toronto, Canada - Osler

    Osler
    Osler Toronto, Canada

    3 weeks ago

    Default job background
    Full time
    Description

    Osler, Hoskin & Harcourt LLP is one of Canada's leading business law firms. Advising many of Canada's corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York.

    Osler prides itself on attracting and maintaining some of the brightest talent in the legal arena. Our lawyers, students, management and staff have created a unique firm culture which nurtures mentoring and the exchange of ideas. Osler is a dynamic and exciting place to further your career or carve out a new path.

    Reporting to the Senior Manager, Osler Dash, the Product Specialist works collaboratively with internal and external stakeholders to support the product strategy, development, sales & marketing and day-to-day operations for the Firm's first-to-market franchise disclosure and contracting automation solution, Osler Dash. The successful candidate is a self-starter who has meticulous attention to detail and must be able to take initiative, solve problems and work independently.

    Major Responsibilities:

  • Coding and maintaining customer coded templates in contract automation software, Contract Express
  • Creating and maintaining customer extranet sites in HighQ
  • Troubleshooting customer issues and supporting the resolution of any issues
  • Coordinating with vendors to manage new feature requests and resolve technical issues
  • Continuous research and awareness of legal technology solutions, scheduling and taking part in demos and participating in evaluation against product requirements
  • Leading discrete projects as assigned that support the strategy and day-to-day operations of the product
  • Engaging with customers and participating in working sessions to gather, understand, and analyze customer business processes
  • Assessing customer needs and proposing recommendations and/or alternative solutions to meet customer goals
  • Advising on best practices, recognizing, and recommending process improvement plans, and providing post-implementation customer support
  • Managing and maintaining product documentation such as product road maps, customer/vendor feature request logs, vendor update log, sales pipeline, playbooks, checklists and process diagrams
  • Traveling to and attending industry-related conferences, conventions and tradeshows to promote Osler Dash
  • Supporting business development strategy by regularly performing market research surrounding franchised brands and using that information to perform market analyses and inform prioritization of sales pipeline
  • Assisting with other tasks as assigned

    • Position Requirements

    Education and Experience

    This position requires a University degree or College diploma in an Information Technology or Business discipline, plus a minimum of two to three years' relevant experience ideally gained in professional services or a law firm. An equivalent combination of education, training and experience will be considered.

    Knowledge and Skills

  • Strong verbal communication and active listening skills
  • Exceptional customer service orientation with a friendly, professional manner
  • Self-starter who can work independently
  • Time management skills in order to work efficiently
  • Strong organizational skills and attention to detail with the ability to multi-task and prioritize
  • Analytical thinker who can troubleshoot issues and think outside the box when considering potential solutions
  • Strong work ethics and collaborative work approach
  • Ability to translate technical requirements into user-friendly descriptions

    • For the safety of firm members and visitors, Osler is committed to complying with the recommendations of public health authorities, including with respect to adopting mandatory vaccination policies. Employment at Osler is therefore conditional on complying with any vaccination policies that Osler may adopt from time to time in response to the recommendations of public health authorities.

    We are currently working in a hybrid work arrangement, which includes a requirement to work primarily in the office and flexibility to work remotely up to 2 days per week.

    Accessibility and Accommodation

    We thank all applicants for their interest in Osler; however, only chosen applicants will be contacted. Osler is committed to fostering a diverse and inclusive work environment, and we welcome and encourage applications from people with disabilities and people with diverse backgrounds, identities, and cultures. Accommodations are available upon request for candidates in all phases of the selection process.

    Background and Reference Checks

    Please note that any offer of employment will be conditional upon background and reference checks, including a criminal record check, credit check, and employment and educational verifications.

    If you have the required background with the ability to provide exceptional customer service and wish to work in one of Canada's leading law firms, please reply in confidence with a cover letter and résumé by the closing date.

    No agencies or phone calls/emails please.

    #LI-JK1
    #LI-Hybrid

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