Customer Service Representative - Kentville, Canada - Valley Waste-Resource Management

Valley Waste-Resource Management

Verified Company

Kentville, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Employment Opportunity

Customer Service Representative

1-Year Term

The Valley Region Solid Waste-Resource Management Authority (Valley Waste-Resource Management) is a regional solid waste-resource management authority under the Environment Act. The Authority operates the municipal solid waste system for 6 municipalities in the Valley Region.

The Customer Service Representative reports to the Communications Manager and should be prepared to perform all functions of the job on a daily basis some of which are listed below:

Health and Safety Awareness;

Service Reception Area

Client Enquiries and requests including cart and mini bin requests;
Answers hot line telephone calls responding to the public about waste sorting, collection days, problems with schedule of pickup due to weather or other issues, performs followup with callers as needed;
Maintains a suitable list of information and frequently asked questions/responses;
Refers enquiries to the appropriate person/team member for resolution when needed;
Maintains hotline messaging system to include during Holidays and weatherrelated cancellations;
Keeps records and data as need to support and develop the function as well as support the work of other staff including but not limited to the Management and Inspection Teams;
File management Incident Reports and Civic Number Files and other filing systems;
Prepare Incident Reports (i.e. illegal dumping, cart/mini bin requests) and direct to appropriate staff person;
This position will also be responsible for performing a variety of other duties including but not limited to green cart management, scale house operations, reuse centre operations and participating in special events;
Flexibility is critical to successfully fulfilling this role.

The successful incumbent will have:

Strong interest in environmental issues;
Great telephone manner and problemsolving skills;
Excellent people skills and an outgoing demeaner;
Able to assimilate a wide variety of information;
Able and willing to work independently and in a team environment;
A thorough knowledge of "

Microsoft Office:
word processing and spreadsheet computer software;

Experience with solid waste and/or municipal administration is considered to be an asset;
A valid Nova Scotia Driver's License.

To Apply:

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer or will result in termination of your employment.

Checks may include one or all of the following:
references, employment verification, criminal background and education.