Jobs
>
Toronto

    Technical Client Success Manager - Toronto, Canada - SRED

    SRED
    SRED Toronto, Canada

    3 weeks ago

    Default job background
    Description

    About Us:
    We are a dynamic and innovative technology company committed to delivering exceptional software solutions. Our team thrives on creativity, collaboration, and the constant pursuit of excellence. To further strengthen our commitment to our clients and enhance our product development processes, we are seeking a passionate and skilled Technical Success Manager to join our team.

    Role Overview:
    As a Technical Success Manager, you will play a pivotal role in bridging the gap between our clients' needs and our development efforts. Your main responsibilities will involve participating in development design meetings, overseeing the progress of tickets, conducting acceptance testing, and being the primary liaison between our clients and our development team.

    Key Responsibilities:

    1. Facilitate Collaboration and Design: Participate in development design meetings with key stakeholders, capturing design requirements, adding tickets, and providing suggestions to ensure alignment with project goals.
    2. Manage and Monitor Ticket Progress: Oversee the progress of development tickets from allocation to completion, ensuring they stay within budgeted hours and addressing any delays or issues promptly.
    3. Quality Assurance and Process Improvement: Conduct acceptance testing for recently completed tickets, analyze any failures, and collaborate with the engineering team to discuss and implement process improvements based on findings and client feedback.
    4. Client Liaison and Feedback Integration: Act as the primary point of contact for clients, managing their feedback through Beamer, and ensuring their needs and concerns are addressed in design meetings and reflected in the platform's development and improvement.
    5. Innovate Onboarding and Client Engagement: Proactively engage with clients to enhance their platform experience, streamline the onboarding process through automation, and continuously seek ways to improve platform usability and client satisfaction based on usage analysis.

    Qualifications:

  • Bachelor's degree in Computer Science, Engineering, or related field.
  • Proven experience in a technical support, project management, or a similar role within a tech environment.
  • Strong understanding of software development processes and lifecycle.
  • Excellent communication and interpersonal skills, with the ability to effectively liaise between technical teams and clients.
  • Analytical mindset with the ability to troubleshoot and resolve issues promptly.
  • Self-motivated with a strong sense of ownership and a proactive approach to problem-solving.
  • Experience with tools for monitoring client feedback and conducting acceptance testing is preferred.
  • Bizzabo

    Customer Success Manager

    18 hours ago

    Bizzabo Toronto, Canada

    (Francais) · Le/la Gestionnaire de la réussite client sera chargé(e) de construire et de maintenir des relations avec les clients de Bizzabo, soutenant une gamme de cas d'utilisation au sein de votre portefeuille clients. Vous travaillerez en étroite collaboration avec nos client ...

  • Achievers

    Manager, Customer Success

    3 weeks ago

    Achievers Toronto, Canada

    The Customer Success team supports the client's adoption and continued success with The Achievers Employee Experience Platform. This team partners with clients to develop long-term relationships, providing service support to ensure the success of their Employee Experience program ...

  • Foodee

    Restaurant Success Manager

    2 weeks ago

    Foodee Toronto, Canada

    **RESTAURANT SUCCESS MANAGER** · **Restaurant Success Team | Toronto, ON** · Are you passionate about local food culture? We're Foodee, a team of food experts on a mission to connect local restaurants to businesses through our meal planning platform. We help corporations spread t ...

  • Buyapowa

    Client Success Manager

    3 weeks ago

    Buyapowa Toronto, Canada

    **Dear new Client Success Manager** · It's funny to think you're reading this, even though we haven't actually met yet. But, given that you're the new Client Success Manager who's going to take our amazing team to the next level, we just wanted to say hi. Becs, our MD of CS is es ...

  • Emburse

    Customer Success Manager

    2 weeks ago

    Emburse Toronto, Canada

    At Emburse our mission is to help make our users' lives - and their businesses - better. We are dramatically transforming how organizations manage corporate expenses and invoices. We humanize work by automating manual tasks and saving users' time, so they can focus on what matter ...

  • Moody's

    Customer Success Manager

    2 weeks ago

    Moody's Toronto, Canada

    As a Customer Success Manager, you will take a leading role for building and maintaining strong relationship with a portfolio of clients, facilitating the connection between clients and internal stakeholders. You will ensure that our customers are successful in deploying, using o ...

  • Burroughs, Inc.

    Customer Success Manager

    3 weeks ago

    Burroughs, Inc. Toronto, Canada

    **Customer Success Manager** · **Job Summary**: · - The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the custome ...

  • Air Canada

    Customer Success Manager

    2 weeks ago

    Air Canada Toronto, Canada

    **Description** · **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** · **Description** · The ...

  • Kameleoon

    Customer Success Manager and

    3 weeks ago

    Kameleoon Toronto, Canada

    Kameleoon enables brands to offer exceptional digital experiences and personalize the customer journey to maximize engagement and conversion, driving exponential online revenue growth. · Its web and full stack experimentation and personalization platform measures visitors' purcha ...

  • The Key

    Client Success Manager

    3 weeks ago

    The Key Toronto, Canada

    For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams ...

  • Messagepoint

    Customer Success Manager

    2 weeks ago

    Messagepoint Toronto, Canada

    **Customer Success Manager** · **About Us**: · Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel c ...

  • Acerta Analytics Solutions Inc

    Customer Success Manager

    2 weeks ago

    Acerta Analytics Solutions Inc Toronto, Canada

    **About Acerta**: · Acerta is a leading provider of predictive quality AI-driven solutions for the automotive industry. Leveraging cutting-edge technology, we empower automotive manufacturers and suppliers to enhance quality, reduce defects, and optimize production processes. Our ...

  • Condo Control

    Customer Success Manager

    3 weeks ago

    Condo Control Toronto, Canada

    Do you thrive in a dynamic, innovative environment helping companies achieve (and exceed) their goals?: · Are you a property manager who loves helping solve problems? Or have you worked for a B2B software company as a Customer Success Manager? If so - we want to speak with you: · ...

  • Enable

    Customer Success Manager

    1 week ago

    Enable Toronto, Canada

    **About Enable**: · Market forces are dramatically reshaping supply chains, forcing drastic changes in trading behaviors between manufacturers, distributors and retailers. Many key business decisions are being made without a single source of truth to back them up, resulting in st ...

  • Xello

    Customer Success Manager

    3 weeks ago

    Xello Toronto, Canada

    **Xello is looking for Customer Success Manager (2 year contract)**: · **_**: · **Who are you?**: · You believe that a company's success depends on its clients' success. You are passionate about cultivating and maintaining strong relationships with new and existing customers as t ...

  • Juniper Networks

    Customer Success Manager

    1 week ago

    Juniper Networks Toronto, Canada

    **Location: Virtual/Remote Canada** · This is an exciting opportunity to get in early on Juniper Networks' transformation to delivering experience first networking, and helping customers get the very best value from our products. At Juniper, we believe that to realize our company ...

  • MaintainX

    Customer Success Manager

    2 weeks ago

    MaintainX Toronto, Canada

    MaintainX is the world leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 7,500+ busi ...

  • AMCS Group

    Customer Success Manager

    3 weeks ago

    AMCS Group Toronto, Canada

    **DIGITAL WAYS TO A CLEANER WORLD** · Do you want to work for a company with Irish roots and a global impact? A leader in environmental services, AMCS is a trailblazing software company that guides and supports other businesses on their journey towards sustainability. · **AMCS le ...

  • Shift Technology

    Customer Success Manager

    3 weeks ago

    Shift Technology Toronto, Canada

    The future of insurance starts with AI. To date, Shift Technology's AI-powered products have benefitted more than 300 million policyholders globally by reducing underwriting risk, identifying more fraud, and automating critical tasks throughout the claims process. Shift harnesses ...

  • ElectroNeek

    Customer Success Manager

    3 weeks ago

    ElectroNeek Toronto, Canada

    **We are ElectroNeek** · ElectroNeek, Texas Austin-based, is at the forefront of low-code RPA (Robotic Process Automation), revolutionizing how businesses approach automation. Our core focus is on delivering comprehensive, business-oriented solutions with a strong emphasis on ROI ...