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    Director, Online Services - Vancouver, BC, Canada - Marriott International, Inc.

    Marriott International, Inc.
    Marriott International, Inc. Vancouver, BC, Canada

    3 weeks ago

    Marriott International, Inc background
    Full time
    Description
    Job Category Event Management
    Location Vancouver Marriott Pinnacle Downtown Hotel, 1128 West Hastings Street, Vancouver, BC, Canada VIEW ON MAP
    Schedule Full-Time
    Located Remotely? Relocation? Position Type Management
    Manages event planning functions and staff on a daily basis.

    Core area of responsibility is the event planning team, including the Senior Event Managers, Event Managers, Associate Event Managers and Administrative Assistants.

    Position oversees the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases.

    Ensures the team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events. The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the department.
    4 years experience in the event management, food and beverage, sales and marketing, or related professional area.

    2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.

    Managing Event Planning Operations


    • Assigns all events turned over to Event Planning team.
    • Leads execution of activities to support the Event Management strategy.
    • Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.
    • Leads discussions to review event complexity and proactively avoid service challenges and failures.
    • Manages customer budgets to maximize revenue and meet customer needs.
    • Maintains inventories to maximize customer satisfaction and revenue opportunities.
    • Leading Event Planning Team
    • Champions all standards, policies and procedures for the Event Planning team.
    • Leads Event Management meetings.
    Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.


    • Interacts with guests to obtain feedback on product quality and service levels.
    • Responds to and handles guest problems and complaints.
    • Strives to improve service performance.
    • Managing the Sales and Marketing Strategy
    • Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.
    • Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.
    Ensures employees receive on-going training to understand guest expectations.


    • Reviews staffing levels to ensure that guest service and planning needs are met.
    Marriott International is an equal opportunity employer.

    We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.

    Vancouver Marriott Pinnacle Downtown Hotel takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance.

    If you require an accommodation in relation to this job posting, our online application or an interview, please call or email .Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

    As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.

    JW Marriottis part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.

    JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers.

    JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.

    In joining JW Marriott, you join a portfolio of brands with Marriott International.
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