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    Analyst, IT Service, Calgary - Nutrien

    Nutrien
    Nutrien Calgary, Canada

    2 weeks ago

    Nutrien background
    Description

    At Nutrien, our purpose is Feeding the Future and we do so with safety, inclusion, integrity and results as our core values. Nothing is more important than sending our people home safe, every day.

    Nutrien is a leading provider of agricultural products, services, and solutions. With over 26,000 employees world-wide, we are the largest producer of potash (by capacity) and one of the world's largest producers of nitrogen and phosphate. We also operate a leading agriculture retail network that services over 500,000 growers globally.

    We harvest the best. Diverse views and experience make us strong. We look for people who have a safety-first mindset, who are collaborative team players, who deliver on their commitments, act with integrity, and who support inclusion.

    Working at Nutrien will provide you an opportunity to help us raise the expectation of what an agriculture company can beand grow your career.

    Technology is playing an increasingly critical role at Nutrien, and our IT strategic initiatives are enabling the company's future.

    Our IT organization is focused on delivering value for Nutrien. We focus on meaningful business results through stakeholder engagement and operational excellence.

    Reporting to the IT Sr. Manager, for the onsite Corporate Client Services group, the IT Analyst will work with a team to provide technical Tier II + day to day support in a Windows based environment for the Calgary corporate office. As a true partner to our business customers, you will provide technical support that is effective and efficient and aligns with stakeholder requirements.

    What you will do:

  • General Operational Tier 2 Desktop support including incident resolution and request fulfillment for personal computers, tablets, cellular devices, Microsoft Teams Room Systems, and other desktop peripherals
  • Deploy, configure and support a variety of business software including Microsoft Office 365
  • Provision workstation hardware for new hires and fulfill annual hardware refreshes
  • Executive and VIP technical support
  • With guidance from senior team members, support of high-profile events such as Board meetings, ELT meeting, Annual Meeting of Shareholders, Global CEO hybrid webcast
  • Produce events delivered with Microsoft Live Event and Microsoft Town Hall
  • Configure, support and troubleshooting meeting spaces
  • Support and troubleshoot Microsoft Teams Platform – meetings, chat, calling
  • Technical support for remote workforce
  • Participate in lifecycle management of desktops and related peripherals
  • Multi-function & personal printer support

    • What you will bring:

  • Two-year diploma or four-year degree in Computer Science/Information Technology
  • 2+ years of IT related experience supporting desktops in a Windows environment
  • Experience with Windows 10 & 11, iOS, Microsoft Office 365 and Active Directory
  • Working knowledge of security tools including Proofpoint, McAfee proxy; Crowdstrike; Cisco VPN
  • Experience with Microsoft admin for Endpoint Manager, Exchange, Sharepoint and Teams
  • Experience with Intune; Entra PIM
  • Working knowledge of networking, servers and VPN
  • Experience with working with Microsoft Teams Room Systems and related audio-visual devices
  • Experience with working with collaboration accessories such as webcams, headsets, speaker pucks
  • Knowledge of LogMeIn remote software is preferred
  • Experience with major Incident Management Systems (ServiceNow preferred)
  • Strong understanding of administration and configuration of Microsoft Teams, SharePoint Online and OneDrive for Business
  • Experience with Incident Management Systems (ServiceNow preferred)
  • Certifications including but not limited to disciplines such as application life cycle management (e.g. ITIL), MS certifications (e.g. Azure, MS 365, O365) are preferred
  • Effective problem-solving skills with a focus on exceptional customer service delivery
  • Resourceful team player who excels at building trusting relationships with customers and colleagues
  • Comfortable working under challenging deadlines, multiple competing priorities and demonstrates a high-level of adaptability
  • Shows a willingness to ensure time is used productively and aligns with priorities
  • Contributes to a positive work environment
  • Committed to delivering an excellent customer service experience
  • Excellent written, oral, and telephone communication skills
  • Have a willingness to extend knowledge, share information with peers, management, and business users
  • Willingness to grow through continuous learning of new tools and technologies and soft skills
  • Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools
  • Understands the importance of soft skills such as communication, empathy, work ethic, creativity and attention to detail
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