System Administrator, Ticketing Solutions - North York, Canada - Tennis Canada

Tennis Canada
Tennis Canada
Verified Company
North York, Canada

4 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

WHO WE ARE?


The future is bright for tennis in Canada, and you will be right in the middle of it all at Tennis Canada A national sport organization with a mission to lead the growth of tennis in Canada and a vision to become a world-leading tennis nation, Tennis Canada seeks to grow participation across the country and develop champions on the international stage.

Tennis Canada also owns and operates the world-class National Bank Open presented by Rogers tournaments in Toronto and Montreal, two of the best-run sporting events on the planet which annually bring the globe's best tennis players to Canada and continue to break attendance records year on year.

In recent times, Canadian tennis has enjoyed many historic achievements, including a first Grand Slam singles title at the 2019 US Open as well as a first appearance in the Davis Cup final in Madrid and increased participation and interest in the sport.

Join us as we look to build on this exciting momentum and continue to produce incredible results. We are a team of innovators, who are passionate about our work and pursue excellence together everyday.


WHAT WE ARE LOOKING FOR ? System Administrator, Ticketing Solutions**Under the supervision of the Product Owner, Ticketing Solutions, the Administrator, Ticketing System is responsible for collecting, reviewing, maintaining and inputting accurate data into Ticketmaster's programming systems (Archtics, Host, Account Manager). The Administrator, Ticketing System works closely with other Administrators and stakeholders from all other relevant departments to ensure all ticketing needs are delivered accurately and efficiently. Finally, the Administrator, Ticketing System is the point person for all Ticketmaster related issues.

Here are some of your responsibilities:

  • Ensure general administration and maintenance of the ticketing system
  • Support all departments from ticketing planning through to execution and ongoing support and maintenance
  • Act as link between Ticketmaster and Tennis Canada
  • Manage all ticketing setup


  • Seating manifest

  • Build Performances/Packages/Other products
  • Rollovers
  • Packages setup
  • Prices
  • Promo Codes Taxes & Fees
  • GL Codes
  • Dynamic pricing
  • Call lists
  • Delivery methods
  • Ticket printing
  • Box Office setups (technical aspect) for all Tennis Canada events
  • Sobeys Stadium Reception Box Office (technical aspects).
  • Prepare reports and lists involving ticketing system data and customers;
  • Participate in giving Ticketmaster training of Tennis Canada employees
  • Manage internal departments with ticketing requests or any other resquests

WHO YOU ARE ?

  • College Diploma in Computer Science or Business administration
  • 14 years of work experience with professional event ticketing and/or customer management system (Archtics an asset)
  • Strong analytical and problemsolving skills
  • Strong attention to detail
  • Ability to multitask and demonstrate strong organizational skills
  • Ability to work independently and with a team
  • Ability to maintain efficiency while working under multiple, strict and tight deadlines
  • Demonstrate motivation and initiative
  • Advanced skills with Microsoft Office tools (Word, Excel, Teams, OneNote, and PowerPoint)

WHAT'S IN IT FOR YOU?

  • Join the team that's making Canadian tennis history
  • Be behind the scenes of the National Bank Open
  • Work in a dog friendly office
  • Benefit from a generous organisation that truly cares about its employees.
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