- Manage incoming requests via email and phone
- Resolve employee relations concerns promptly and effectively
- Handle multiple cases of varying complexity
- Track, document, and manage cases daily
- Provide guidance to leaders and coworkers
- Ensure consistency, fairness, and alignment with company values
- Identify trends and collaborate with HR
- Facilitate HR-related training
- Contribute to projects and initiatives
- Investigate coworker complaints and disputes
- Prepare investigative reports
- Collaborate with legal counsel
- Review findings with Executives
- Prepare documents and recommend resolutions
- Ensure proper documentation
- Assist with litigation charge responses
- Partner with Benefits department
- 5+ years of employee relations experience
- CPHR or CHRP certifications are a plus
- Key Skills and Abilities
- Knowledge of employment laws and regulations
- Business acumen
- Coaching, conflict resolution, and consulting skills
- Ability to influence and negotiate
- Strong communication and analytical skills
- Capacity to manage multiple issues concurrently
- Confidentiality and sensitivity
- Experience with leave of absence
- Previous experience in a centralized employee relations team is beneficial
- Problem-solving and decision-making skills
- Attention to detail
- Effective communication in English and other languages
- Strong leadership and organizational skills
- Adaptability and ability to work under pressure
- Promotion of ethical standards
- Ability to build relationships and collaborate effectively
- Empathy and sensitivity
- Professional office environment
- Remote/work-from-home option
- Travel less than 10%
- Elective Benefits: Tailored programs for your lifestyle
- Grow Your Career: Opportunities for leadership and professional development
- Elevate Your Personal Well-Being: Programs for financial, physical, and mental well-being
- Diversity, Equity & Inclusion: Celebrating global diversity and providing growth opportunities
- Make the Most of our Global Organization: Networking and onboarding programs
- Connect with Your Community: Participation in inclusive communities and volunteering events
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