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    IT Software Analyst - Edmonton, AB, Canada - CWB Financial Group

    CWB Financial Group
    CWB Financial Group Edmonton, AB, Canada

    2 weeks ago

    Default job background
    Full time
    Description
    Putting people first and building relationships with intention
    Applications Analyst- Digital
    CWB Corporate
    Put a new spin on your banking career

    We're different from the big banks in the way we engage our employees - caring, responsive, and armed with an obsession for growing talent.

    Our reputation is powered by a people first culture that ensures our employees be and feel heard, promotes inclusivity and diverse viewpoints, and inspires collaboration and innovation.

    As an Applications Analyst- Digital you will be working under the Core Applications Services team which is responsible for the Enablement and sustainment of our Core Banking applications including T24, DCO (Digital Client Onboarding), and our retail & commercial digital banking platforms.

    This role encompasses collaborating with several cross functional teams and vendors for incident resolution, system optimization, enhancement solutions, requirement gathering and delivering on new initiatives to our Digital Banking platform and interfaces.

    Application Support
    Monitors the performance and availability of our core banking applications, troubleshoot issues, and ensure uninterrupted services.

    Performs analysis on critical core banking platforms, systems interfaces, databases, reporting, or business intelligence systems and assists in building out and implementing remediation efforts required, based on analysis performed.

    Analyzes and prioritizes the implementation of vendor provided system updates/patches/developments with the Release Management team.
    Conducts overall impact analysis on updates/patches/developments deployed to testing and production environments.
    Identifies opportunities and presents recommendations for quality and process improvements that can be satisfied by the system.
    Possesses knowledge of software protocols (FTP) and audit standards (ITIL, FCAC, ISO).

    Facilitate/lead design reviews (walkthroughs) of functional design with other members of the Quality Assurance and technical teams, communicating design, requirements, feature set, and functionality.

    Identify training impacts and collaborate with Business Operations for updates to training materials (changes to e-Learnings, Operations Manual, Department manuals, etc.)
    Coordinates and communicates with client facing departments to resolve user issues and improve user experience.
    Communicates application functional knowledge with our business partners in user-friendly language.
    Experienced in supporting various test cycles and strategies with our Quality Assurance and User Acceptance Testing teams.
    Involvement and support to the Release Management Team in the proper deployment of changes to existing business applications.

    Conducts gap analysis on current application functionality as it relates to the end-to-end business journey and the business requirements.

    Delivers support to our business units throughout the implementation cycle of application changes/enhancements.

    Performs analysis of new business requirements to determine if the change can be done in-house or necessitates vendor development.

    Capture business/technical requirements, identify pain-points/gaps, and contribute to design solutions.
    Performs systems fit/gap and impact analysis based on business and functional requirements.
    Collaborates with analysts, designers, and system owners in the deployment of changes to core applications.
    Works with project managers to develop configuration management plans, milestones, and schedules for projects.
    Undergraduate degree or diploma is an asset.
    Minimum 5 years application analyst experience, preferably in the financial services industry working on technology platforms (interfaces, databases, application configuration, etc.)
    Experience in Core Banking/Financial industry is a fundamental along with an understanding of retail & commercial banking.
    Experience working with digital banking systems including knowledge of integration architecture, security, and regulatory requirements. (Temenos banking software experience is preferred including jshow)
    Experience in Splunk (or similar log aggregation tools) is an asset.
    Experience with agile development methodologies.
    Experience with Level 2 production support or higher.
    Experience in working with onsite or offshore third-party vendors for application development and maintenance.
    Experience working directly with technical and business teams.
    Knowledge of system and software quality assurance best practices and methodologies.
    Flexible and adaptable regarding learning and understanding new technologies.
    Understanding of database design, web servers and infrastructure.
    Knowledge of network hardware, protocols, and standards.
    Proficiency in using Jira / Confluence/ MS Office
    Ability to conduct research into software-related issues and products.
    Excellent written and oral communication skills with the ability to communicate in both technical and user-friendly language.

    Ability to effectively prioritize and work in a high-pressure environment for extended periods of time to meet deadlines or resolve immediate issue to mission critical systems.

    Proudly recognized by Great Place to Work in 2023 as one of Canada's top 50 Best Workplaces & recipient of Waterston Human Capital's Most Admired Corporate Culture 2023.

    Health care spending account
    A flexible wellness program
    We commit to our employees' development and help them reach their professional goals with:
    Education support & training programs
    Inclusion is a journey requiring practice & experience to result in a powerful outcome. Find community within the CWB family in our employee represented groups.
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