Guest Services Representative - Toronto, Canada - The SoHo Hotel & Residences

The SoHo Hotel & Residences
The SoHo Hotel & Residences
Verified Company
Toronto, Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

GUEST SERVICES REPRESENTATIVE

ABOUT THE SOHO:


The SoHo Hotel & Residences, a member of Preferred Hotels and Resorts, is the most sought-after luxury hotel in the City of Toronto.

We achieve this by offering our guests an unprecedented hotel experience in a unique and stylish environment.

We pride ourselves in offering some of the largest and most spacious hotel rooms and suites in Downtown Toronto.


Every aspect and detail of The SoHo Hotel's accommodations have been fashioned for our guests' comfort and pleasure, from exquisitely comfortable furnishings and state-of-the-art technologies to the stunning views and second-to-none amenities and services.

The SoHo Hotel offers 89 redesigned rooms and suites featuring an 80 sq. ft.

dressing area, marble bathrooms, and heated floors provide a space for guests to relax, rejuvenate, work or to celebrate a special occasion.

Our rooms and suites are double the sizes of other luxury hotels in Downtown Toronto.

The SoHo Residences Apartment Hotels at The SoHo Hotel consist of 56 luxurious apartment units for comfort and practicality.


DUTIES & RESPONSIBILITIES:


  • Expediting smooth guest departures and arrivals as per the hotel standards.
  • Responsible for greeting every guest.
  • Assign rooms according to guest requests and business operations.
  • Handle guest complaints and comments in a professional manner and provide the follow up required to coworkers and managers.
  • Overseeing VIP guests, arrivals and departures.
  • Respond to a wide variety of guest requests by accurately assessing the guest needs and then adding personal recommendations and touches to achieve maximum customer satisfaction.
  • Use upselling techniques to upsell hotel suites, and explain Preferred Hotels membership benefits.
  • Demonstrate a high level of customer service at all times.
  • Achieves positive outcomes from guest queries in a timely and efficient manner.
  • Provide daily communication to the management, department heads and supervisors.
  • Maintain responsibility and accountability for the hotel property and the safety of guests, team members, and have authority for the hotel operations while on duty.
  • Maintain hotel policies and procedures and confidentiality as guide lined as well as code of conduct.
  • Must be flexible to work Front Desk shifts and Switchboard shifts.
  • Other duties and responsibilities as assigned.

QUALIFICATIONS & REQUIREMENTS:


  • Previous hotel experience / hospitality education is required.
  • Must be flexible to work weekdays, weeknights, weekends, and holidays.
  • Friendly and outgoing personality, with an outstanding level of guest service.
  • Excellent interpersonal, communication and writing skills.
  • Excellent problem solving, reasoning, motivating, organization, leadership, and training abilities.
  • Fluency in several languages an asset.
  • Demonstrated proficiency in Microsoft Word and Excel.
  • Ability to multitask and meet assigned deadlines.
  • Strong attention to detail.
  • Excellent customer service skills.
  • Strong communication skills, both verbal and written.
  • Have the ability to work independently, as well as with others.
  • Must be able to stand for long periods of time.

COMPENSATION & BENEFITS:


  • Employee social events.
  • Birthday & anniversary day recognition.
  • Discounted onsite parking.
  • Meals allowances (restrictions apply).
  • Health benefits (restrictions apply).
  • The SoHo Hotel & Residences is an equal opportunity employer that is committed to inclusion and diversity._
  • We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics._
  • Our company has an accommodation process in place for applicants with disabilities, in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Accommodation is available upon request at all stages of the recruitment and selection process._

Salary:
$22.74 per hour


Benefits:


  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care

Schedule:

  • 8 hour shift
  • Holidays
  • Weekends as needed

Supplemental pay types:

  • Overtime pay

Experience:


  • Hotel: 1 year (preferred)

Work Location:
In person
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