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    Case Manager - Calgary, Canada - The Alex

    The Alex
    The Alex Calgary, Canada

    2 weeks ago

    Default job background
    Contract
    Description

    What you will do:

  • Provide case management to individuals exiting homelessness
  • Connect individuals to appropriate services in the community and assist in facilitating referrals
  • Complete appropriate needs and risk assessments
  • Work from a culturally competent framework
  • Work with individuals in their homes and community settings to teach and support with daily living skills (e.g., cooking, cleaning, paying bills, grocery shopping, budgeting, laundry, etc.)
  • Help identify risk factors which could lead to eviction, and work alongside program participants to reduce the likelihood of eviction
  • Drive to and from appointments and assist with daily activities as required
  • Advocate for the rights of tenants and landlords using the Residential Tenancy Act
  • Aid individuals in navigating the justice and health care system
  • Assist in finding and securing appropriate housing
  • Assist in obtaining and maintaining income supports
  • Support individuals who experience acute, severe, and persistent mental health and substance use disorders
  • Work as a member of a team, supporting colleagues as needed
  • Display a high degree of professionalism as well as collaborate with partner agencies
  • Demonstrate strong time management and organization skills
  • Support housing processes to assist with moves and liaise with landlords
  • Receive ongoing training to support with professional development and career goal
  • Participate in the afterhours Landlord Consult line rotation
  • Assist with data collection and entry as directed

    • What you bring:

  • Bachelor's degree in a relevant field preferred
  • Experience working in the homeless-serving system-of-care, along with strong knowledge of community resources
  • A strong foundation in addictions and mental health, including personality disorders, PTSD, and trauma
  • Solid understanding of Housing First and Harm Reduction
  • Exceptional written and oral communication skills, including active listening skills
  • Exceptional organizational skills
  • Ability to problem solve and think critically
  • Commitment to contributing positively to team culture
  • Openness to a wide scope of practice with a commitment to innovation and flexibility
  • Ability to work independently, including an ability to assess risk.
  • Certificate in Non-Violent Crisis Intervention/De-escalation or equivalent preferred, or willingness to obtain within three months of employment.
  • Class 5 driver's license, personal vehicle for business use, clean 3-year drivers abstract, and $2 million liability coverage are required
  • Basic First Aid - Level C CPR within 30 days of hire date, certification must be valid for a minimum of 6 months upon hire
  • A satisfactory vulnerable sector criminal record clearance is required
  • Knowledge of the United Nations Declaration on the Rights of Indigenous People (UNDRIP) and the Truth and Reconciliation Commissions (TRC) 94 Calls to Action is an asset
  • Willingness to work within anti-racist and anti-oppressive frameworks and actively engage in ongoing learning about these frameworks

    • Working environment:

  • Predominately outreach: single staff visits in program participant homes
  • Standard hours 8:30-4:30, Monday to Friday (with flexibility in crisis situations)
  • 1.0 FTE (37.5 hours/week)
  • 12 month contract, with the possibility of extension
  • Continuous extended periods of sitting, standing, and walking
  • Frequent driving as part of work duties
  • Occasional climbing of stairs throughout shift
  • Occasional time outside in all weather conditions
  • Occasional physical activity requiring the ability to bend/crouch, reach above shoulder height, kneel, and carry objects (up to 50Ibs) throughout shift. This includes lifting or transferring clients who require assistance supporting themselves.

    • Working Conditions:

    This position requires frontline staff, in some cases, to be exposed to emotionally disturbing events, such as medical distress, threatened/actual serious injury, violence, abuse, and death. There may also be exposure to situations where clients may be experiencing fear, terror, hopelessness, rage, self-harm and conflict. It is understood and accepted that this position will be working in distress/high-stress situations, which may include emergency response where resiliency, stress tolerance, and the ability to maintain composure is imperative. This position may also be exposed to bodily fluids. The health and safety - both physical and psychological- of our employees is a priority. The Alex is focused on providing a safe, supportive and healthy work environment.

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