- Coach and provide feedback to CERs on providing excellent customer service and to suggest and sell Indigo's products, promotions, and programs
- Lead execution of activities to support strategic priorities, sales goals, and profitability targets
- Act as an advocate for the customer by placing them at the forefront of all decision-making processes
- Proactively identify and anticipate customer expectations and needs
- Consistently identify areas for improvement, diagnose issues and work to resolve them
- Embrace and champion technology that creates high tech and high touch solutions for Indigo's customers
- Support execution of experiential, marketing, and community elements of customer experience including social media, national and store-level author and kids events, store- level customer initiatives, and Indigo Love of Reading drives
- Lead execution of payment experience, including maintenance of cash office and payment desk
- Open and close store as well as responsibility for managing sales floor
- Participate in the joint health and safety committee and ensure health and safety of employees and customers is top priority
- Support the building of strong teams by participating in hiring activities, training new hires, and cross-training existing team
- Support development of talent by providing feedback on team performance to managers
- Collaborate with others to drive flexible and just in time solutions
- Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
- Help others see the impacts of their efforts and proactively engage other functions to receive input
- Encourage others to freely share their point of view and be open to feedback
- Model Indigo's beliefs and convey a positive image in everything you do
- Celebrate diversity of thought and have an open mindset
- Take an active role in fostering a culture of continual learning and taking risks without the fear of making mistakes
- Embrace, champion, and influence change through your team and/or the organization
- 1-2 years of experience in a customer service, merchandising or operations role
- Demonstrated commitment to creating an exceptional employee and customer experience
- Experience leading others
- Knowledge of provincial health and safety standards
- Performance orientated
- Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
- Ability to prioritize, plan and execute while being agile
- Ability to be mobile on the sales floor for extended periods of time
- Availability to work a flexible schedule, including evenings, weekends, and holidays
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
- Bilingualism (French/English) is required for all positions in Québec
- We love books and all things beautiful
- We are Canada's Cultural Department Store
- Books are our heart and our soul and Great Books are JUST the Beginning...
- We exist to add joy to our customers' lives each and every time they interact with us and our products
- Our job is to create joyful moments for our customers
- We treat each other the way we'd treat a valued friend
- We inspire each other to do our best work
- We seek to ignite creativity and innovation every day
- We give back to the communities in which we operate
-
Customer Operations Leader- Store Experience
3 weeks ago
Indigo Regina, Canada Full timeCompany Description · Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores acr ...
-
Customer Operations Leader- Store Experience
2 weeks ago
Indigo Regina, Canada Full timeCompany Description · Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores acro ...
-
Assistant Store Manager
3 weeks ago
Moores Regina, Canada**Reports to Store Manager**: · As an Assistant Store Manager, you are expected to partner with your Store Manager (SM) to assist in leading the store team members to achieve sales performance expectations through active coaching, development of a team selling environment, and op ...
-
Manager, Talent
3 weeks ago
Sephora Regina, Canada**Job ID**: 230063 · **Store Name/Number**: SK-SmartCentres Regina E (1594) · **Address**: 2046 Prince of Wales Drive, Regina, SK S4V 3A6, Canada (CA) · **Full Time/Part Time**: Full Time · **Position Type**: Regular · **You'll love working here** · As Manager, Talent & Operation ...
-
Manager, Talent
2 weeks ago
Sephora Canada Regina, CanadaCompany: Sephora Canada · - Country / Region : Canada · - City : Regina · - Business group: Selective Distribution · - Contract type: Permanent Job · - Function: Retail · - Reference No.: 225754 · - Date of publication: · POSITION · Manager, Talent & Operations · PROFILE · Job I ...
-
Store Manager
1 week ago
Groupe Dynamite Regina, CanadaGroupe Dynamite is currently looking to hire a STORE MANAGER. · **Location**: Garage Clothing Cornwall mall-Regina, SK · The Store Manager reports to the District Sales Supervisor and is responsible for the efficient and profitable operation of the store, in accordance with Compa ...
-
Seasonal Service Team Member
3 weeks ago
Michaels of Canada, ULC. Regina, CanadaStore - REGINA, SK · Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaini ...
-
Franchise Operator in Training
1 week ago
FreshCo Regina, Canada**Job Title**: Franchise Operator in Training (MIT) · - SK · **Requisition ID**:182483 · **Career Group**:Store Management · **Job Category**:Retail - Administration · **Travel Requirements**:0 - 10% · **Job Type**:Full-Time · **Country**:Canada (CA) · **Province**:Saskatchewan · ...
-
Regina Pats Retail Store
1 week ago
Brandt Regina, CanadaThe Retail Store Manager is responsible for the day-to-day operations of the Regina Pats Retail Store. The Retail Store Manager leads a team on the retail sales floor through the lens of exceptional guest service, while managing store profitability, and controlling operational ex ...
-
Store Leader
3 weeks ago
Hillberg & Berk Regina, Canada**At Hillberg & Berk, a Canadian jewelry company, we offer competitive wages, sales incentives, additional vacation and sick days, health and dental benefits, as well as discounts on our beautiful jewelry You will be empowered to own your career and be a part of a growing, dynami ...
-
Store Leader
3 weeks ago
Hillberg & Berk Regina, Canada**At Hillberg & Berk, a Canadian jewelry company, we offer competitive wages, sales incentives, additional vacation and sick days, health and dental benefits, as well as discounts on our beautiful jewelry You will be empowered to own your career and be a part of a growing, dynami ...
-
Part Time Keyholder
2 weeks ago
Pet Valu Regina, Canada Part timeLocation: Regina, Saskatchewan · **Job Description**: · The Pet Valu family of stores includes Pet Valu, Paulmac's Pet Food, Bosley's, Tisol and Total Pet and together we are one of the largest retail operations in North America dedicated to providing families with food and suppl ...
-
Assistant Store Manager
2 weeks ago
Follett Corporation Regina, Canada**Position Overview** · This position is responsible for assisting the Store Manager in supervising and managing Store operations (college bookstore or convenience store). Plans and prepares work schedules ensuring coverage. Greets customers and answers phones to respond to inqui ...
-
Full-time Keyholder
2 weeks ago
Pet Valu Regina, Canada Full timeLocation: Regina, Saskatchewan · **Job Description**: · The Pet Valu family of stores includes Pet Valu, Paulmac's Pet Food, Bosley's, Tisol and Total Pet and together we are one of the largest retail operations in North America dedicated to providing families with food and suppl ...
-
Warehouse Merchandise Handler
3 weeks ago
Ashley Canada - The Dufresne Group Regina, CanadaWarehouse Merchandise Handler (In Store) Full Time Career Opportunity · Ashley Canada is currently seeking a Full Time Warehouse Merchandise Handler (In Store) for our Regina store located at 2835 Quance Street. · As a Warehouse Merchandise Handler (In Store) you will be responsi ...
-
Assistant Store Manager- University of Regina
2 weeks ago
Follett Regina, CanadaJoin the Follett Team, where employees are valued, respected, and offered career paths throughout its many campus locations. · Follett serves over half of the students in the United States and works with 80,000 schools as a leading provider of education technology, services, and ...
-
Warehouse Merchandise Handler
1 week ago
Ashley Homestore Canada - The Dufresne Group Regina, CanadaStore Warehouse Associate Full Time Career Opportunity · Ashley Canada is currently seeking a Full Time Store Warehouse Associate for our Regina store located at 2835 Quance Street. · As a Store Warehouse Associate you will be responsible for assisting in all aspects of visual pr ...
-
Overnight Assistant Manager
1 week ago
Walmart Canada Regina, Canada**Position Summary... **:To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales. · **What you'll do...**: · 1. As a member of the Store Management Team drive ...
-
Department Manager
2 weeks ago
Canadian Tire Regina, CanadaAre you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast? · Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotiv ...
-
Store Manager
1 week ago
Pet Valu Regina, CanadaLocation: Regina, Saskatchewan · **Job Description**: · The Pet Valu family of stores includes Pet Valu, Paulmac's Pet Food, Bosley's, Tisol and Total Pet and together we are one of the largest retail operations in North America dedicated to providing families with food and suppl ...
Customer Operations Leader- Store Experience - Regina, Canada - Indigo Books & Music
Description
The Customer Operations Leader – Store Experience is responsible for leading the execution of work that contributes to the customer experience and omni sales results. They provide coaching and feedback to Customer Experience Representatives (CERs) on Indigo's customer service model and on suggesting and selling Indigo's products, promotions, and programs to our customers. They ensure our customers have a frictionless experience of the store's omni and payment operations. They help influence a store culture that promotes employee engagement, growth, and development.
WHAT YOU'LL DO:
Functional
People
Cultural
WHO YOU ARE:
At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support- if you require an accommodation at any time during the recruitment process.
WELCOME HOME
Company DescriptionDedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.
WHO WE ARE
We play by the following rules: