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    Senior Business Lead, Patient Access - Ontario, Canada - Ontario Health

    Ontario Health
    Ontario Health Ontario, Canada

    3 weeks ago

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    Full time
    Description

    At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

    What Ontario Health offers:

    Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:

  • Fully paid medical, dental and vision coverage from your first day
  • Health care spending account
  • Premium defined benefit pension plan
  • 3 personal days and 2 float days annually
  • Individual contributors start at 3 weeks' vacation with 4 weeks at 2 yrs.
  • Career development opportunities
  • A collaborative values-based team culture
  • Wellness programs
  • A hybrid working model
  • Participation in

    • Want to make a difference in your career? Consider this opportunity.

    Reporting to the Director of and Patient Access & Navigation within the Population Health and Value-based Health Systems portfolio, the Senior Business Lead – Patient Access & Navigation Services will help to establish a vision for Patient Access & Navigation with specific objectives that are in alignment with the OH Annual Business Plan and goals of the Population Health and Value-based Care Portfolio. They will develop annual strategy & operational plans to work towards the gradual implement of the vision. With either a clinical background (preferably a certified health practitioner) or other relevant health system experience, together with an avid interest and experience in digital/virtual care, relationships will need to be built with multiple, diverse partners at all levels of the health system. The partners include patients, technologists, government, vendors, researchers, funders, regional planners and healthcare clinicians and administrators. This individual will need to see the "big picture" and work with OH and its partners to drive new models of digitally/virtually enabled, value-based care. Experience in clinical program management, technology implementation and management, vendor management (procurement), change management, business development and entrepreneurial skills are essential for this role.

    Here is what you will be doing:

  • Work closely with external partners and the OH team to build and execute digitally/virtually enabled care programs to achieve key value-based outcomes, including measurement of ROI and development of sustainable business models. This includes the ability to:
  • Manage complex relationships between technology vendors, healthcare providers, researchers and OH partners.
  • Establish regional partnerships.
  • Work in collaboration with the MOH & OH Population Health team to establish the vision & strategy for Access & Navigation Services from the Population Health perspective
  • Bring expertise in the implementation, clinical adoption, change management and evaluation of health initiatives.
  • Communicate vision and value-based outcomes for relevant models of care to key partners
  • Champion clinical engagement and adoption with providers and other key partners.
  • Support the management of contractual obligations with vendors and liaise with legal, procurement and finance teams to ensure compliance to agreements as needed for Primary Care initiatives
  • Hands-on management of high-level, innovative digital/virtual care projects and experience in leading cross-functional internal and external teams which will include any combination of strategy, marketing, communications, procurement, clinical innovation, operations, policy, government, funders, product development, privacy, security and evaluation/analytics.
  • Leverage and incorporate existing benefits evaluation models focused on access, quality and integration to assess the health system outcomes associated with target models of care.
  • Develop strategy, specific plans and proposals for OH projects and programs and collaborate on the development of the tactical deployment plans.
  • Provides professional expertise, functional knowledge and strategic advice to OH executive sponsors and staff to ensure a coordinated approach to Access & Navigation related activities across OH regional & provincial teams in response to a range of often highly complex issues and risks requiring new and innovative and provision of evidence-based recommendations for change.
  • Provides professional expertise, functional knowledge and strategic advice to MOH executive sponsors in response to a range of often highly complex issues and risks requiring new and innovative and provision of evidence-based recommendations for change to programs and MOH policy.
  • Provide strategic advice to executive sponsors or sponsor groups on complex multi-partner, multi-disciplinary change initiatives.
  • Develop and present new ideas and conceptualize new approaches and solutions.
  • Utilize project and change management principles and monitor performance through regular tracking of key metrics.
  • Develop OH Sustainability Plans to sustain and grow target models of care and ensure they are aligned with MOHTLC, OH Regional and OHT priorities.
  • Perform other related duties as assigned by the manager.

    • Here is what you will need to be successful:

    Education and Experience

  • Registered Clinical professional or related bachelor's degree in the health field, Healthcare Informatics or Business Administration.
  • Master's degree in Clinical, Education or Health/Business Administration or Health Informatics, or Innovation preferred.
  • Experience in delivering digital/virtual care (as a clinician or as an administrator) is strongly preferred.
  • Experience in developing strategies and execution of those strategies for adoption and uptake of digital/virtual care.
  • Experience in overseeing large, complex projects at the intersection of health and technology. Project management designation/certification is an asset.
  • Minimum 10 years' experience in health setting, and/or as a health technology vendor or consultant with evidence of thorough understanding of health care system and system partners.
  • Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic/experience requirements.

    • Knowledge and Skills

  • Knowledge of emerging issues, challenges and gaps in ensuring equitable and effective health care across Ontario.
  • Knowledge of Ontario Health's legislated partners and their priorities, requirements for effective engagement
  • Relationship management skills to develop and manage key relationships critical to furthering Ontario Health's mandate
  • Technology/service vendor relationship management and complex contract management skills
  • Self-starter with outstanding customer service ethic, strong leadership and change management skills.
  • Experience developing and/or executing "big picture" strategic plans
  • A sophisticated partner relationship manager with a passion for transforming access to health care including vendors, researchers, government/regional administrators and healthcare clinicians.
  • Demonstrated success in implementing innovative technologies in a clinical environment, delivering results, on time and on budget.
  • Solid understanding of principles and implementation of value-based care
  • Effective communicator, able to communicate effectively and concisely, both orally and in writing, including effective presentation skills.
  • Excellent problem-solving skills, organizational, project management, decision making and analytical skills.
  • Able to take risk and be creative and innovative.

    • Employment Type: Temporary Full Time (12 Month Contract)

    Salary Band: 7

    Location: Ontario (currently hybrid; subject to change)

    All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

    Internal Application Deadline Date: February 16, 2024

    Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; Black and racialized; members of 2SLGBTQIA+ communities; trans and nonbinary; and disabled.

    We encourage applicants with accessibility needs to notify us if they have any accommodation needs in the application and/or interview process.

    Note: As part of the initial recruitment screening process, applicants must confirm that they are fully vaccinated against COVID-19. If applicants are not fully vaccinated, they will be required to identify any accommodation needs pursuant to a protected ground under the Code. Applicants who identify an accommodation need will be required to provide supporting documentation with respect to their need for accommodation when requested by Ontario Health. If no such accommodation is identified, the applicant will not be eligible to proceed through the recruitment process.

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