Jobs
>
Ottawa

    Technical Support Specialist - Ottawa, Canada - Fortinet

    Fortinet
    Fortinet Ottawa, Canada

    2 weeks ago

    Default job background
    Description


    Fortinet is looking for Technical Support Engineers to join our growing team to provide exceptional customer service and technical help for our loyal customers.

    The ideal candidates are not only technical, but also energetic and passionate about working for Fortinet and supporting our products.

    This is a great opportunity to learn all aspects of the products that we support in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.


    Job Responsibilities

    • Provide direct technical web and telephone support to Fortinet customers including
    • Basic troubleshooting on the range of Fortinet Enhanced Technologies products including FortiMail, FortiVoice, FortiRecorder and FortiSandbox
    • Collection, analysis and change recommendations of configuration information
    • Collection and analysis of customer network information
    • Collection and initial analysis of packet trace information
    • Recommend corrective actions based on analysis
    • Provide customer education where needed due to gaps in networking, product knowledge etc...
    • Consultation of technical documentation, bulletins and release notes for known problems
    • Reproduction of customer environments on lab equipment
    • Follow up on technical cases including proper escalation and management of the case until case closure.
    • Manage customer communications and expectations until the closure of each case
      Job Skills Required
    • Experience in a technical support role in a networking/security company or equivalent education
    • Strong understanding of TCP/IP, routing protocols, L2/L3 switches, VoIP, messaging
  • Boscus Canada Inc

    Sales Support Specialist

    1 week ago

    Boscus Canada Inc Gatineau, Canada

    **SALES SUPPORT SPECIALIST / SPÉCIALISTE DU SUPPORT AUX VENTES** · **French version bellow** · Boscus Canada Inc is a well-established company in the lumber industry since 1981. We are looking for an **Sales support specialist** who will be at the **heart of our EWP **(Engineered ...

  • Innovatia Inc.

    Bilingual Technical Support Specialist

    2 weeks ago

    Innovatia Inc. Gatineau, Canada

    Innovatia Technical Services Inc. (ITSI), a wholly owned subsidiary of Innovatia Inc., is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, ...

  • Ranovus

    IT Support Specialist

    2 weeks ago

    Ranovus Ottawa, Canada

    We are looking for an experienced and flexible IT Support Specialist. The IT Support Specialist will be responsible to work with the external IT service provider and provide internal IT support to the company. He/she will support and maintains the company's global IT network infr ...

  • Egg Farmers of Canada

    IT Support Specialist

    3 weeks ago

    Egg Farmers of Canada Ottawa, Canada

    The IT Support Specialist is responsible for providing comprehensive support for PCs, servers, and network infrastructure. This role involves troubleshooting hardware and software issues, ensuring system stability, and collaborating with cross-functional teams to enhance overall ...

  • CFMWS

    Is - IT Support Specialist

    2 weeks ago

    CFMWS Ottawa, Canada

    **WHO WE ARE** · CFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family supp ...

  • CaRMS

    IT Support Specialist

    2 weeks ago

    CaRMS Ottawa, Canada

    **The opportunity**: · The Canadian Resident Matching Service (CaRMS), located in downtown Ottawa, is seeking a talented, technical, client-centric, IT Support Specialist. Reporting to and under the supervision of the Chief Technology & Innovation Officer, this position is accoun ...

  • Canadian Wildlife Federation

    IT Support Specialist

    3 weeks ago

    Canadian Wildlife Federation Ottawa, Canada

    Your Connection to Wildlife · As one of Canada's largest not for profit leaders in wildlife conservation, research, and advocacy, we are seeking to fill the following position · IT Support Specialist · **Reports to**: Manager, Data Science and Web Development · Fixed-Term until M ...

  • Algonquin College

    Support Specialist

    1 week ago

    Algonquin College Ottawa, Canada

    Department: · Academic Access Centre (Alana Anderson) · Position Type: · Full-Time Support · Salary Range: · $38.01-$44.05-Hourly · Scheduled Weekly Hours: · 36.25 · Anticipated Start Date: · November 20, 2023 · Length of Contract: · 3 months · Posting Information · Posting Closi ...

  • Canadian Wildlife Federation

    IT Support Specialist

    3 weeks ago

    Canadian Wildlife Federation Ottawa, Canada

    **_Your Connection to Wildlife_** · - As one of Canada's largest not for profit leaders in wildlife conservation, research, and advocacy, we are seeking to fill the following position _ · **IT Support Specialist** · **Reports to**: Manager, Data Science and Web Development · **Fi ...

  • Innovatia Inc.

    Spécialiste Du Support Technique Cno

    6 days ago

    Innovatia Inc. Gatineau, Canada

    Le Spécialiste du Support Technique CNO devra fournir des services de support technique aux premiers intervenants et aux agences de centre de commandement comme décrit dans les procedures d'opérations standard CNO se concentrant sur la réseautique, les infrastructures de systèmes ...

  • Mattamy Homes

    IT Support Specialist

    1 week ago

    Mattamy Homes Ottawa, Canada

    **Location**: · Ottawa Ontario**Company**: · Mattamy Asset Management · **Department**: · IT Enterprise Services**Employment Type**: · Full-Time · **Reports to**: · Senior Manager, IT ServicesLearn more about what makes working at Mattamy special and our award-winning culture. · ...

  • YMCA of the National Capital Region

    IT Support Specialist

    2 days ago

    YMCA of the National Capital Region Ottawa, Canada

    **Overview** · The YMCA is a charity that has been helping Canadians improve their lives since the first Y opened in 1851. Y programs are offered at more than 1,700 locations across Canada and help more than 2.25 million people annually become healthier in spirit, mind, and body. ...

  • Raven Connected

    Support Specialist

    4 days ago

    Raven Connected Ottawa, Canada

    **Who We Are** · Located in downtown Ottawa, Raven Connected is a leading provider in the video telematics industry, offering cutting-edge in-vehicle hardware and cloud based telematics solutions. Our mission is to enhance fleet management capabilities and roadway safety worldwid ...

  • Smart & Biggar

    IT Support Specialist

    1 week ago

    Smart & Biggar Ottawa, Canada

    What We Do. · Smart & Biggar has been at the forefront of intellectual property (IP) and technology law for over 100 years. We practice in every area of IP on behalf of an exceptional international clientele, and we are consistently ranked as Canada's leading IP firm. We are comm ...

  • Satcom Direct

    IT Support Specialist

    4 days ago

    Satcom Direct Ottawa, Canada

    **Company Overview**: · Satcom Direct (SD) provides global connectivity solutions for business and general aviation, military, government, and land mobile services. Since 1997, SD has worked to solve the unsolvable and advance the technology of connectivity through our industry-l ...

  • CIRA

    IT Support Specialist

    4 days ago

    CIRA Ottawa, Canada

    Join the team that is building a trusted internet for Canadians CIRA is best known for managing the system that keeps more than 3 million.CA domains running as smooth as maple syrup, but we do so much more to help Canadians thrive on the internet. · Whether it's our cybersecurity ...

  • Nasittuq Corporation

    IT Support Specialist

    1 week ago

    Nasittuq Corporation Ottawa, Canada

    **Responsibilities**: · - Monitor and respond to service requests from staff daily to support consistent access to business systems across the organization. · - Provide hands-on and remote support of company managed Windows based PCs/Laptops, Apple mobile phones and PC peripheral ...

  • Elmwood School

    Content Support Specialist

    2 weeks ago

    Elmwood School Ottawa, Canada

    Elmwood School is a learning community of professionals who are passionate about education and embrace our values of respect, innovation, collaboration, integrity, and responsibility. Each one of us understands the power of our opportunity to inspire and support our students to c ...

  • DNSnetworks Corp

    Technical Support Specialist

    3 weeks ago

    DNSnetworks Corp Ottawa, Canada

    Salary: 60-70k · The technical support engineer's main responsibilities: · - Evaluate the performance of existing computer systems, plan and direct upgrades and improvements, troubleshoot problems / test and resolve issues. · - Provide recommendations to enhance IT systems and se ...

  • MBC Group

    Operations Support Specialist

    1 week ago

    MBC Group Ottawa, Canada

    **Operations Support Specialist** · MBC Group is seeking a bilingual Operations Support Specialist to join our team. This role will be based in Ottawa, Ontario. This position is responsible for providing general administrative support to a Line of Business within MBC Group. If yo ...