Account Manager - Milton, ON, Canada - DSV

DSV Milton, ON, Canada

3 weeks ago

Description

DSV - Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities.

We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best.

Location:
CAN - Milton, Yukon Court

Job Posting Title:
Global Account Director, Healthcare

Time Type:
Full Time

The Global Account Director in Healthcare is an executive-level account management role that is responsible for managing, developing, and expanding business with one or more of DSV's global clients across all DSV Divisions.

Manages Global Account(s) on behalf of all DSV divisions while developing and driving customer strategic account plan called Know your customer (KYC) to retain and grow customer revenues and relationships and align strategic account development with Global Executive Sponsor and relevant stakeholders
Acting as ultimate escalation for customer, but dealing with potential agreement-impacted incidents rather than daily operational deviations and able to escalate any concerns and/or complaints of the Global Account to the appropriate parties
Stays informed on market trends and developments with their assigned accounts and within the logistics arena while using knowledge and specialists to create value added solutions for customers
Actively searches and identifies opportunities within customer account and engages colleagues and line businesses to further grow the account
Contributes to the further professionalization of the Global Commercial Organization and demonstrate examples of best practice to the wider team
Supports own team in development, growth, and above/below-mentioned tasks
Supports and engages in Vertical Management team activities/tasks
Create and manages account pipeline (including RFQ's), activities and performance using global standard reports and define corrective actions
Review up-trading, down-trading, loss-making and newly gained trade lanes monthly and take corrective actions where applicable and conduct account review meetings with Relevant Teams and/or IV Lead

Ensuring Monthly, Quarterly and Yearly Business Review (Strategic Business Review) meetings take place, are well-prepared and all relevant stakeholders involved in a timely way Driving contract negotiations to achieve best terms and conditions in accordance with company policy and ensure new global customer reporting standards are implemented and adhered to for all Global Account reports.

Maintaining and updates all relevant data in MS Dynamics (Visit Reports, Meetings, Tender)
While personally, engaging with all Country/Regional key decision makers of the Global Account
Drives direct customer contact while demonstrating both the business development skills and 'technical' knowledge to make presentations, and lead/initiate customer discussions
Drive growth and relationship of the Global Account by ensuring appropriate collaboration and partnering internally and externally
Propose account targets for the Global Account per Product for the purpose of annual target setting
Establish Global Executive Sponsor approach towards the customer to ensure customer relation on various levels

Quality, Health & Safety:
Supports organizational commitment to ISO 9001, ISO 45001 certification

Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety, and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.

Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

Post Secondary degree in related field or equivalent experience required
~10+ years of sales experience in the freight forwarding/logistics industry required and experience in managerial positions in an international environment

Strong knowledge of all products including supply chain solutions, freight forwarding (air, ocean, road) and contract logistics.
Language and Computer Skills

English is the principal language for this position, additional languages may be required in other locations.
Microsoft Office suite
Good knowledge of Customer Relationship Management (MS Dynamics) tools
Prolonged periods sitting and standing at a desk and working on a computer

Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

We provide and manage supply chain solutions for thousands of companies every day - from the small family-run business to the large global corporation.

Our reach is global, yet our presence is local and close to our customers. Approximately 75,000 employees in over 80 countries work passionately to deliver great customer experiences and high-quality services.

We aspire to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.

DSV is a dynamic organization that fosters inclusivity and diversity. Global Account Director, Healthcare

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