Front Desk Supervisor - Pointe-Claire, Canada - Embassy Suites par Hilton Montréal Aéroport

Embassy Suites par Hilton Montréal Aéroport

Verified Company

Pointe-Claire, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Looking for a career change? Join one of Canada's most successful and multicultural Hospitality companies, that strives to take your talent to the next level.

With 19 hotels owned and managed by Easton's Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization.

As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees.

If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton's is your career partner of choice.

The Easton's team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I).

Our company is challenging the way we work, think, and develop an inclusive workplace.

Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all.

About the Hotels:

Embassy Suites by Hilton Montreal:

The Embassy Suites by Hilton Montreal Airport is a 162 All Suites, full-service hotel, owned and operated by Easton's Group of Hotels.

A Montreal Airport Hotel with a full-service Restaurant and Bar "Rendez-Vous De L'Ouest" and two meeting rooms, within walking distance from Fairview shopping mall and many restaurants in the area.

Ideal for long-term stays and large groups, as well as very corporate-oriented.

Benefits:

Health, Vision, and Dental Coverage
Wellness Days
Employee Social Events
On-Site Parking
Career Development
Hotel Discounts at Hilton
Properties

FUNCTION / PROPERTY DESCRIPTION
Complete all functions related to front desk/reservations and other tasks as asked by the department.

RESPONSIBILITIES:

Offer support and assistance to the Front Office Manager with:
Manage reservations, rooms and booking system to maximize revenue.

Development of schedules, control of absences and holidays.
Assist the Reception Manager with recruitment, training and followup of new employees.
Supervise and review all customer service representative work to ensure that all work is done well;
Thorough knowledge of all hotel facilities, special promotions and all profit centers such as restaurants to promote them to our customers and answer GSR questions;
Execution of the departmental budget.
Act as duty director during the shift: act and take initiatives in incidents in other departments, respond to guest requests or complaints;
In the absence of the Reception Manager, take all necessary initiatives to ensure prompt, courteous and professional service at all times.

JOB REQUIREMENTS:

Academic training or relevant hotel experience