Jobs
>
Whitehorse

    Service Delivery Manager - Whitehorse, Canada - Paladin Airport Security Services

    Paladin Airport Security Services
    Paladin Airport Security Services Whitehorse, Canada

    3 weeks ago

    Default job background
    Full time
    Description

    Service Delivery Manager

    The Service Delivery Manager (SDM) is primarily responsible for overseeing screening operations at the various checkpoints in their designated airport and ensuring the achievement of all operational Key Performance Indicators (KPIs) within their purview, while identifying both strengths and weaknesses in operations and striving to enhance service delivery and operational efficiencies. In this leadership role overseeing a team of Screening Officers, the SDM is accountable for fostering a positive workplace culture rooted in diversity and inclusivity.

    Responsibilities
    • Take an ownership role in screening checkpoint operations and screening compliance
    • Build and maintain strong customer relationships with the stakeholders within aviation security
    • Achieve daily KPIs and ensure compliance with Standard Operating Procedures (SOPs)
    • Lead and mentor Screening Officers, promoting an engaged and motivated workforce
    • Conduct regular performance reviews and recommend employee recognition programs
    • Apply corrective measures following the progressive discipline process when and as needed
    • Compile comprehensive security incident reports, documenting pertinent details, timelines, and actions taken during and after the incident
    • Assist Screening Officers in handling operational matters requiring escalation, such as complaints and security incidents
    • Conduct workplace investigations with guidance from People & Culture and the senior leadership team
    • Perform essential administrative tasks in alignment with daily operations
    Qualifications
    • Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or related field; OR a minimum of two (2) years of post-secondary education combined with a year of supervisory/managerial experience in a customer service, operational, or unionized environment
    • Ability to acquire Transportation Security Clearance (TSC) and eligibility for Federal Security Clearance
    • Minimum of three (3) years of work-related experience in a protective service leadership role, preferably in the aviation security industry in a unionized environment
    • Knowledge of relevant security and employment legislation
    • Strong operational focus, ability to work under pressure and provide creative solutions
    • Experience in managing personnel in a unionized environment
    • Proficiency in using office software such as Word, Excel and PowerPoint
    • Willingness to work irregular hours, shift work, and attend incidents after hours
    • Strong communication, leadership, client service, and persuasive skills
    • Fluency in French is an asset
    Salary: $75,000 - $80,000

    Work Hours: These are 24/7 positions, so candidates with open availability to work morning, afternoon, and overnight shifts are preferred.


    Paladin Airport Security Services Ltd. ("PASS") has been awarded the Airport Screening Services contract for both CATSA's Pacific Region and Prairies Region, commencing April 1, 2024.

    The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE If this sounds like a team that you'd like to join, we want to meet you

    Paladin Airport Security Services Ltd. ("PASS") has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Airport Security Services Ltd. ("PASS"). is committed to providing accommodation for people with disabilities through the interview process and while employed. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs.

    #PASS1
  • Paladin Airport Security Services

    Service Delivery Manager

    3 weeks ago

    Paladin Airport Security Services Whitehorse, Canada

    Service Delivery Manager · The **Service Delivery Manager (SDM)** is primarily responsible for overseeing screening operations at the various checkpoints in their designated airport and ensuring the achievement of all operational Key Performance Indicators (KPIs) within their pur ...

  • Pacific Northwest Freight Systems

    Noc 75201- Delivery Driver

    1 week ago

    Pacific Northwest Freight Systems Whitehorse, Canada

    NOC Delivery Driver**Pacific Northwest Freight Systems** · - Whitehorse, YT · - Full Time- Compensation: $24 to $27 HourlyShipping & Delivery · **Duration** · - Permanent**Intended job posting audience**NOC 75201 · Category-5 · Job title · - Delivery Driver · pay rate: $24-$27 pe ...

  • Yukon Energy Corporation

    Manager, Community Relations

    3 weeks ago

    Yukon Energy Corporation Whitehorse, Canada

    Manager, Community Relations**Yukon Energy Corporation** · - Whitehorse, YT · - Full TimeGovernance · **Duration** · - Permanent**Intended job posting audience**What will you do**: This position is the lead for the Corporation's Project Management Office and is responsible for pr ...

  • Yukon Government

    Warehouse and Operations Support Worker

    1 week ago

    Yukon Government Whitehorse, Canada

    **This Posting** · This posting will be used to fill 2 Casual positions. 1 fulltime position working 75 hours bi-weekly and 1 part-time position working 45 hours bi-weekly. Temporary Assignments may be considered with supervisor approval. · This job is based in the thriving and d ...

  • Women's Transition Home

    On Call Manager

    1 week ago

    Women's Transition Home Whitehorse, Canada

    On Call Manager - Yukon Women's Transition Home (Kaushee's Place and Betty's Haven)**Women's Transition Home** · - Whitehorse, YT · - Part TimeOther · **Duration** · - Permanent**Closing Date** · - until filled**Job Level** · - Senior management**Intended job posting audience**Wo ...

  • Government of Yukon

    Adm - Capital Program Delivery

    2 weeks ago

    Government of Yukon Whitehorse, Canada

    Job Summary and Requirements · Highways and Public Works - who we are · We are responsible for ensuring safe and efficient public highways, airstrips, buildings and information systems · Our collective vision is to make a difference in the lives of Yukoners. · At all levels of ou ...

  • PIZZA PIZZA Whitehorse

    Delivery Driver

    2 weeks ago

    PIZZA PIZZA Whitehorse Whitehorse, Canada

    Pizza Pizza Whitehorse looking fora delivery driver from Monday to Friday 4 pm to 12 am, and on Saturday, and Sunday from 11 am to 6 pm: · - Pay rate $16 per hour via e-transfer every week · - Per delivery $1 · - Tip money cash out daily · Job Responsability: · - Deliver food to ...

  • Tetra Tech

    Intermediate Contaminated Sites Specialist

    3 weeks ago

    Tetra Tech Whitehorse, Canada

    Discover your full potential. At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world's most complex challenges. Our innovation hubs a ...

  • Tetra Tech

    Intermediate Contaminated Sites Specialist

    1 week ago

    Tetra Tech Whitehorse, Canada

    Discover your full potential. At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world's most complex challenges. Our innovation hubs a ...

  • Cryopeak LNG Solutions

    Professional Driver

    3 weeks ago

    Cryopeak LNG Solutions Whitehorse, Canada

    **Site Driver** · **About Cryopeak** · **Job description** · Reporting to Operations Management, the Site Driver is responsible for the transportation and offloading of LNG loads at customer site, while representing Cryopeak on the customer site, supporting day to day activities, ...

  • Victoria Faulkner Women's Centre

    Summer Recreation Coordinator

    3 weeks ago

    Victoria Faulkner Women's Centre Whitehorse, Canada

    Summer Recreation Coordinator**Victoria Faulkner Women's Centre** · - Whitehorse, YT · - Full Time- Compensation: $25.50 to $29.50 HourlyHealthcare And Social Services · Other · **Duration** · - Seasonal**Closing Date** · - March 6 2023**Job Level** · - Entry level**Our Organizat ...

  • Island Opportunities

    Courier Supervisor Required Immediately for

    2 weeks ago

    Island Opportunities Whitehorse, Canada

    Courier Supervisor Required Immediately for Whitehorse**Island Opportunities** · - Whitehorse, YT · - Full Time- Compensation: $31.53 HourlyShipping & Delivery · **Duration** · - Permanent**Job Level** · - N/AJob consists of supervising a team of couriers in Whitehorse. · **MAIN ...

  • Yukon Wildlife Preserve

    Wildlife Interpreter

    3 weeks ago

    Yukon Wildlife Preserve Whitehorse, Canada

    Wildlife Interpreter (split support position with Animal Care) - summer 2023**Yukon Wildlife Preserve** · - Whitehorse, YT · - Full Time- Compensation: $20.10 Hourly- $19.33/hour + 4% Vacation Pay.Recreation & Tourism · Environmental & Natural Resources · Other · Customer Service ...

  • Yukon Government

    Nursing Practice Consultant

    2 weeks ago

    Yukon Government Whitehorse, Canada

    **Nursing Practice Consultant (NPC) - Public Health** · **This is for a full time permanent position, working 75 hours bi-weekly. This position is for a Nursing Practice Consultant with a focus on supporting public health care.** · Community Nursing Branch is responsible for the ...

  • BGC Yukon

    Youth Program Intern

    1 week ago

    BGC Yukon Whitehorse, Canada

    Youth Program Intern**BGC Yukon** · - Whitehorse, YT · - Part Time- Compensation: $17 Hourly- competitive benefits packageEducation And Child Care · Recreation & Tourism · **Duration** · - Contract**Job Level** · - Entry level**Intended job posting audience**Job Title**:BGC Yukon ...

  • Yukon Government

    Project Manager

    3 weeks ago

    Yukon Government Whitehorse, Canada

    This is a full-time permanent position, working 75 hours bi-weekly. · At Energy, Mines and Resources, we are committed to a healthy and sustainable resource sector, managed in partnership with Yukoners. We embrace a work environment where problem solving, creativity, teamwork, ri ...

  • BGC Yukon

    Early Childhood Educator(Noc 42202)

    3 weeks ago

    BGC Yukon Whitehorse, Canada

    Early Childhood Educator(NOC Allstars Program Lead**BGC Yukon** · - Whitehorse, YT · - Full Time- Compensation: $23 Hourly- competitive benefits packageEducation And Child Care · Recreation & Tourism · **Duration** · - Permanent**Job Level** · - Entry level**Intended job posting ...

  • Yukon Learn Society

    Education Centre Coordinator

    3 weeks ago

    Yukon Learn Society Whitehorse, Canada

    Education Centre Coordinator**Yukon Learn Society** · - Whitehorse, YT · - Full Time- Compensation: $32 Hourly- Full benefits package (dental, medical, drug) after three months of employment. Annual CPI increase.Education And Child Care · **Duration** · - Permanent**Closing Date* ...

  • Yukon Government

    Manager - Project Management Office

    3 weeks ago

    Yukon Government Whitehorse, Canada

    **This posting is to fill a permanent position.** · **Highways and Public Works - who we are** · Employees at Highways and Public Works are responsible for ensuring safe and efficient public highways, airstrips, buildings, and information systems. Our collective **vision **is to ...

  • Ensero Solutions

    Regulatory Project Manager Iii

    2 weeks ago

    Ensero Solutions Whitehorse, Canada

    **Regulatory Project Manager III** · Whitehorse, YT; Remote - Full-Time Permanent · Ensero Solutions is an environmental consulting and remediation business with specific expertise in environmental assessments, active/passive water treatment, microbiological testing, radiological ...