- Responsible for executing the tasks assigned by the project manager which generally entail project/service delivery and process improvement from conducting process discovery & walkthrough sessions for operational and/or support processes, gathering adequate information and data to support the project objectives, validating information and data used for developing project deliverables, identifying process and/or performance gaps and opportunities, quantifying impact of process gaps and/or performance misses and continuous improvement opportunities up to measuring and tracking benefits of OE projects
- Cultivate a continuous improvement culture and critical thinking in the organization by participating in OE Forums with offshore Business Partners, actively participating in the GBS Operational Excellence Community of Practice and sharing industry best practices, case studies, implementation tips, new trends and tools in Operational Excellence, etc.
- Participate in LEAN Six Sigma workshops and other OE trainings.
- 3 years combined experience working in insurance and/or BPO customer service operations and in process or performance improvement teams. At least 1 year experience participating in process & performance improvement projects as Business/Process/Data Analyst for customer service operations in the insurance, BPO, and/or shared services industry (i.e., call center, emails, chats, back office, etc.) At least 1 year experience in managing project stakeholders, i.e., delivering formal presentations, developing status reports, facilitating project meetings, etc. Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation) Nice to Have Skills: LEAN Six Sigma Greenbelt Trained or LEAN Six Sigma Yellow belt Certified Training on Operational Excellence, Problem Solving, and Project Management frameworks, methodologies and tools (LEAN, DMAIC, Data Analysis, HCD, Design Thinking, Agile, Scrum, etc.) Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong. Manulife is an Equal Opportunity Employer At Manulife/JohnHancock, we embrace our diversity. We strive to attract,developandretaina workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin,colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers toprovideequal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent withapplicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .
-
Performance & Operational Excellence Consultant
2 weeks ago
Jacobs Toronto, CanadaOur People & Places Solutions business - reinforces our drive to improve the lives of people everywhere and epitomizes the "why" of what we do - the tremendous positive impact and value our solutions bring to our communities and society as a whole. From facilities delivering life ...
-
Consultant, Screening Centre of Excellence
3 days ago
CIBC Toronto, CanadaWe're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. · At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what ...
-
Consultant, Screening Centre of Excellence
3 days ago
CIBC Toronto, CanadaWe're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. · At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what ...
-
Consultant - Operational Excellence
2 weeks ago
Proaction International Toronto, CanadaReporting to a Director of Operations, you will participate in the execution of performance improvement projects carried out at client sites. You will travel a lot in Canada and the United States, work with organizations from various manufacturing sectors and new teams on each of ...
-
Canadian Imperial Bank of Commerce Old Toronto, CanadaConsultant, Screening Centre of Excellence, Enterprise-Anti Money Laundering (12 Month Contract) page is loaded · Consultant, Screening Centre of Excellence, Enterprise-Anti Money Laundering (12 Month Contract) · Apply locations Toronto, ON time type Full time posted on Posted Y ...
-
Banque Scotia Toronto, CanadaNuméro de la demande: 192884 · Joignez une équipe gagnante, engagée et axée sur les résultats qui évolue dans une culture inclusive et de haut rendement. · Les consultants contribuent au succès global des activités des Services RH en veillant à ce que les initiatives assignées, l ...
-
Directeur ou Directrice Impacts Environnementaux
3 weeks ago
Canadian National Railway Toronto, CanadaAu CN, chaque jour apporte de nouveaux défis stimulants. Vous évoluerez dans un milieu intéressant où vous contribuerez au déroulement sécuritaire et efficace de nos activités et aiderez à maintenir l'économie sur la bonne voie. Nous offrons les programmes de formation rémunérés ...
-
Consultant Régional en Apprentissage Et en
1 week ago
McDonald's Toronto, Canadade l'entreprise: · Chez McDonald's, nous sommes engagés à être les meilleurs et tout cela commence par le recrutement des meilleurs talents. Nous avons bâti une équipe formée de personnes extraordinaires provenant des quatre coins du monde. Nous comptons des employés axés sur la ...
-
Consultant Régional en Apprentissage Et en
1 week ago
McDonald's Canada Toronto, Canada**Description de l'entreprise** · Chez McDonald's, nous sommes engagés à être les meilleurs et tout cela commence par le recrutement des meilleurs talents. Nous avons bâti une équipe formée de personnes extraordinaires provenant des quatre coins du monde. Nous comptons des employ ...
-
La Presse et ses filiales Toronto, CanadaÀ propos de nous · Travailler à La Presse, c'est travailler pour un média d'information indépendant à but non lucratif investi d'une mission inspirante. · À titre de Consultant ou consultante en projets publicitaires, vous ferez partie de l'équipe de l'Atelier La Presse, chargée ...
-
Traductrice ou Traducteur
2 weeks ago
Legislative Assembly of Ontario Toronto, CanadaEnglish · **(Il s'agit d'un contrat se terminant à la fin de juin 2024)**: · Le bon fonctionnement de l'Assemblée législative de l'Ontario nécessite un personnel talentueux qui occupe divers postes — des cadreurs et cadreuses aux greffières et greffiers de comité en passant par l ...
-
Grc Consultant
3 weeks ago
Cognizant Technology Solutions Toronto, CanadaWe are seeking a passionate, high energy, **GRC **Consultant** ,Our strength is built on our ability to work together. Our diverse set of backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, inspires thought leadership, and helps us ...
-
Consultant
2 weeks ago
NMG Consulting Toronto, CanadaThis is a unique opportunity within our Canadian team to advance your career and be a key member of our growing consulting team, as an international consultant. · NMG Consulting is a leading multinational insurance, reinsurance and investments consultancy, integrating consulting, ...
-
New Cars Sales Manager
2 weeks ago
AWIN- Volkswagen Downtown Toronto, CanadaVolkswagen Downtown is looking for a New Cars Sales Manager to join their amazing team**Job Purpose** · The Sales Manager is responsible for assisting the General Manager in planning, organizing and controlling the activities of the Sales Department (New and Pre-Owned) and in mea ...
-
Retirement Actuarial Consultant
2 weeks ago
Willis Towers Watson Toronto, CanadaRetirement Actuarial Consultant · - Toronto, CA · June 14, 2023 · Given the size and complexity of our client portfolio, you will have the opportunity to support diverse projects related to mergers & acquisitions, asset liability studies, forecasting, plan mergers, annuity purcha ...
-
Sales Manager
2 weeks ago
AWIN - Audi Downtown Toronto, CanadaAudi Downtown is currently looking for a Sales Manager to join their amazing team · **Job Purpose** · The New Vehicle Sales Manager is responsible for assisting the General Manager in planning, organizing and controlling the activities of the New-Vehicle Sales Department and in m ...
-
Engagement Manager
2 weeks ago
Trindent Consulting Toronto, Canada**The Team** · Trindent Consulting is a global management consulting firm that solves complex business problems and achieves operational efficiency for the Energy, Healthcare, and Financial Services industries. The firm's unique approach yields between % ROI within the first year ...
-
Investment Fund Consultant
2 weeks ago
Canada Life Assurance Company Toronto, Canada**Job Description**: · We are looking for a · **_Investment Fund Consultant_** · The Investment Funds team within Wealth Solutions is responsible for ensuring Canada Life Wealth Platforms meet the needs and various goals of our clients and are industry leading. As part of the Inv ...
-
Associate Consultant
1 week ago
Sia Partners Toronto, Canada**Company Description** · Sia Partners is a leading global management consulting firm and the pioneer of Consulting 4.0. With a team of more than 2800 high-level consultants in 18 countries, we support our clients in leading their transformation projects. Sia Partners is present ...
-
Capital Markets Consultant
3 weeks ago
Cognizant Technology Solutions Toronto, CanadaWe are seeking a passionate, high energy, **Capital Markets Consultant. **Our strength is built on our ability to work together. Our diverse set of backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, inspires thought leadership, an ...
Operational Excellence Consultant - Toronto, Canada - Manulife
Description
Job Description
:We're looking for a Operational Excellence Consultant to join our Transformation & Operational Excellence team at MBPS. In this role, you are expected to focus on Internal Opportunities and bottom-up initiatives (Kaizen) assigned per functions.
Have the skills and knowledge for the job? Learn more about the opening below
Key Responsibilities:
Qualifications: