Customer Service Representative - Calgary, Canada - SAIT Polytechnic

SAIT Polytechnic Calgary, Canada

3 weeks ago

Full time

Description

The Office of the Registrar at SAIT is an essential part of the student journey, the front line of student support from admissions to convocation. We are committed to informing and assisting our current and future students from initial inquiry through to graduation and employment.
The Opportunity
The primary purpose of this role is to respond to student inquiries. Exceptional service is at the core of this role. As the first point of contact for SAIT this individual will be accountable to provide consistent and reliable information.
The ability to remain calm and patient after many hours of serving students and the public will be required. The ability to communicate complex information to a diverse group of individuals will be essential. Conflict resolution will be a requirement of success in this role. This individual is a generalist, providing a broad range of general information for prospective and current students and assisting with basic registrar office transactions including course registrations, adding, dropping and withdrawing courses as well as programs for students. They support students with admissions questions and basic troubleshooting.

The Role

Responds to student inquiries in person, online, and on the telephone
The vast majority of this role will be responding to student inquiries in a call centre environment and on a front line
This individual will also reply to email inquiries in a polite and professional manner
CSR's will be expected to respond to an average of between 30 and 40 student interactions daily
CSR's will conduct outbound call campaigns to support department KPI's, including encouraging registration or fee payment.
Create and build a respectful working environment using professional language, tone, and communication with our diverse body of clients.
Expectation of a commitment to intercultural communication. Demonstrate respect for all individuals. Foundational understanding of equity, diversity, and inclusivity and commitment to ongoing learning.
In depth understanding of the student cycle. Knowledge of SAIT academic policies and procedures and the ability to interpret and communicate them to students, faculty, parents, counsellors, and other stakeholders.
Data entry and maintaining records of student interactions
Accuracy in data entry will be required daily in this role
Maintain the integrity of the academic record

Qualifications & Experience

Minimum
Minimum 2 year post-secondary or equivalent experience
2 years customer service experience or equivalent experience
Preferred
Diploma from post-secondary
2 years customer service experience
Strong communication, both written and verbal
Conflict resolution skills
Knowledgeable of EDI
Excellent organizational and time management

Job classification: CUSTOMER SERV REPRESENTATIVE - A5019 Salary range: $39, $52,987.00# of positions: 8Hours Per Week: 36.25Posting closing date: 05/07/2024

About SAIT SAIT is a global leader in applied education. Named one of Alberta's Top Employers, we offer the chance to work with a purpose — preparing the next generation of industry leaders, entrepreneurs, advocates and explorers. Building on our 100+ year history, we're looking for innovative, bold and collaborative employees who embrace change and deliver world-class customer experiences. Your future starts now at SAIT. Equity, diversity and inclusion (EDI) is essential to achieving SAIT's vision to be a global leader in applied education. We encourage applications from women, Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Learn more about EDI at SAIT.
At SAIT, we understand that experience comes in many forms. We're dedicated to adding diverse perspectives to SAIT - so if your experience is close to what we're looking for, please consider applying.
SAIT is committed to supporting persons with disabilities throughout the recruitment process. We will work with applicants to provide accommodations upon request to the Talent Advisor. BEWARE FALSE POSTINGS AND RECRUITING OFFERS SAIT has been made aware of individuals or organizations posing as SAIT using false postings to attract job seekers and collect personal information. Please be aware that SAIT will never request sensitive personal information beyond what is required for an application. Career opportunities at SAIT will always be posted on the SAIT career site and we encourage applicants to only apply directly through there. When your application is completed you will receive an email confirmation, if you did not receive one please check your junk mail or try applying through the SAIT career page again.

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Customer Service Representative - Calgary, Canada - SAIT Polytechnic

Description

The Role

Qualifications & Experience