Technical Writer - Toronto, Canada - Meridian OneCap Credit Corporation

Meridian OneCap Credit Corporation

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

_At Meridian __our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are_
_._

About this Opportunity

The Technical Writer will play a key role in identifying, assessing and executing documentation requests that increase the efficiency and capabilities across the organization.

Reporting to the Senior Manager Business Transformation and Performance, the incumbent will play a significant role with driving culture transformation and assisting all business units with creating professional, user-friendly documentation to support our staff, whether it is company policies and procedures, system user guides, on-line help or other technical documentation.

Is this role right for you? In this role, you will:

Use industry-standard technical communication authoring tools to write documentation for various business process and procedures across the enterprise. This includes gathering information, organizing content, authoring original content, integrating existing content and publishing to intranet
Produce technical and nontechnical communication such as policies & procedures, online help, training guides, quick reference materials, diagrams/flow charts and checklists for various OneCap business units
Work closely with the gatekeepers of delivery documentation and communication to ensure timely delivery of information to staff
Ensure all document deliverables meet departmental and company standards, consistently
Enact BPM and process effectiveness risk standards and controls when reviewing and publishing all documentation
Coordinate documentation deliverables to align with project rollouts
Increase the awareness and visibility of team process and policies through periodic communications to internal partners.
Effectively communicate bottleneck and pain points encountered in day to day work; continuously look for ways to do things better
Support strategic enterprise objectives around P&P evolution

Special Projects
Works on various initiatives as assigned.

We'd Love to Work with You If You Have the following skills and abilities:

Knowledge, Skills and Abilities

Demonstrated ability to document technical concepts clearly and succinctly to the targeted audience
Solid planning and research skills, along with the ability to structure and organize information from diverse sources
Strong communicator, both verbal and written
Quick, independent learner with a proven aptitude for learning new material quickly and ability to followup with individuals without guidance
Attention to detail with a high level of accuracy
Demonstrated ability to prioritize, plan, and meet documentation deadlines in a dynamic, fastpaced environment while working with established style guide standards
Exceptional relationship and communication skills combined with the ability to make decisions, recommendations; providing advice and direction including managing difficult situations where influencing and persuasion is required.
Forward thinking capable of assessing impact of decisions on immediate, medium term, and longterm outcomes.

Education, Designations, Training, and Experience

Minimum 3 years experience technical writing experience, with relevant postsecondary education in professional writing disciplines, such as English and Technical Communication, Bilingual (English/French ) would be an asset
Selfstarter with demonstrated ability to handle multiple projects with varying deadlines
Transparent, results oriented, and accountable with strong partnership focus
Experience conducting presentations at all levels
Demonstrated ability to effectively influence, facilitate discussions, resolve conflict and build and manage relationships
Adapts to changes and acts as an agent of change
Risk and control knowledge and management of same adherence to all process effectiveness risk guidelines and controls

Office Locations:
Toronto or Vancouver Corporate Office. This is a hybrid opportunity. Or can be remote if you do not live close to any of our corporate offices.

Meridian OneCap has a remote work policy that allows flexibility for employees to work remotely but also requires regular time in the office for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is very important to us._

What's in it for you?

We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success

We provide you with the tools and technology needed to delight your clients

Did you know our leadership team has worked in the Canadian finance industry for a combined 120 years?

Dress for your day Be comfortable when you can

This is not your typical "corporate" job. We work hard and we have fun

Who we are