Jobs
>
Toronto

    Operations Service Specialist - Toronto, Canada - Manulife

    Manulife
    Manulife Toronto, Canada

    3 weeks ago

    Default job background
    Full time
    Description

    Job Description

    Opportunity

    This position is responsible for supporting all Operational areas and Field offices with respect to services issues. The Service Specialist is the single point of contact for service escalations in the organization. The Service Specialist is accountable for ensuring that any service-related issues received within the Operations teams are being managed in the timeframes required and sees them through from start to finish. The goal of the Specialist is to ensure that the customer is receiving the highest level of service possible. The Service Specialist may also be called upon to attend meetings with the various areas of the organization at all levels. This could also include Customer Meetings where necessary.

    Responsibilities

  • Escalations related to any Operations transaction
  • Facilitating regular update meetings
  • Responding to Customers (written and verbal)
  • Facilitate activities as they relate to service issues
  • Provide direction to the organization as it relates to changes to existing processes
  • Ensure the resources required for each service recovery project are managing to the timelines
  • Problem solving along with the support of other resources.
  • Understand the cost of exceptions to Manulife standards
  • Creativity with respect to the current product and services available to GB customers that will provide the customer with the desired outcome and not negatively impact Manulife GB.
  • Statistical reporting (issues log) on all escalated issues
  • Escalating issues (if necessary) in conjunction with the "Canadian Division Complaint Management Policy and Program' and/or the Privacy/compliance office
  • Recommendations on when groups should go into warranty and when they should come off
  • Review escalated issues as they relate to groups in warranty
  • Analyze, identify trends and provide statistical reporting on warranty groups
  • Reviewing the Client Monitoring report to ensure issues are known and being dealt with, as well as work with the RGO to fully understand the related issues.
  • Through team building skills and leadership skills demonstrate that the team approach of Manulife is superior to other organizations
  • Strong People skills with respect to negotiation and conflict resolution
  • Champion of superior service delivery
  • Assist with overall projects as they relate to services, products, and processes within Group Benefits.

    • How will you create impact?

    The Service Team is a direct connection between our customers and our company. This team is responsible for the successful resolution and negotiations of all service escalations within GB Operations. The goal of the Specialist is to ensure that the customer is receiving the highest level of service possible

    What motivates you?

  • You obsess about customers, listen, engage and act for their benefit.
  • You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
  • You thrive in teams and enjoy getting things done together.
  • You take ownership and build solutions, focusing on what matters.
  • You do what is right, work with integrity and speak up.
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone.

    • What we are looking for?

  • Extensive Group Benefits Knowledge and Experience
  • Superior Customer Service approach
  • Excellent Communication Skills, both verbal and written
  • Presentation Skills
  • Leadership Strength (people and project)
  • Project Management & Business Analyst Skills
  • Decision Making, Influencing and Negotiation Skills
  • Comprehensive understanding of Manulife administration systems and any system that may interact with these systems.
  • Bilingual in French and English

    • What can we offer you?

  • A competitive salary and benefits packages.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.

    • Our commitment to you

  • Values-first culture
    We lead with our Values every day and bring them to life together.
  • Boundless opportunity
    We create opportunities to learn and grow at every stage of your career.
  • Continuous innovation
    We invite you to help redefine the future of financial services.
  • Delivering the promise of Diversity, Equity and Inclusion
    We foster an inclusive workplace where everyone thrives.
  • Championing Corporate Citizenship
    We build a business that benefits all stakeholders and has a positive social and environmental impact.

    • About Manulife and John Hancock

    Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

    Manulife is an Equal Opportunity Employer

    At Manulife/JohnHancock, we embrace our diversity. We strive to attract,developandretaina workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin,colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

    It is our priority to remove barriers toprovideequal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent withapplicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

    Salary & Benefits

    The annual base salary for this role is listed below.

    Primary Location

    Montreal, Quebec

    Salary range is expected to be between

    $50,250.00 CAD - $83,750.00 CAD

    If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

    Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

  • CIBC

    Spécialiste, Services à la clientèle

    3 weeks ago

    CIBC Toronto, Canada Temps plein

    Nous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu'il faut pour nos clients. · À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir ...

  • CIBC

    Spécialiste en services financiers

    3 days ago

    CIBC Toronto, Canada Temps plein

    Nous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu'il faut pour nos clients. · À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir ...

  • CIBC

    Financial Services Specialist

    2 weeks ago

    CIBC Toronto, Canada Temps plein

    Nous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu'il faut pour nos clients. · À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir ...

  • CIBC

    Spécialiste en services financiers

    3 weeks ago

    CIBC Toronto, Canada Temps plein

    Nous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu'il faut pour nos clients. · À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir ...

  • MCKESSON

    Patient Services Specialist

    1 week ago

    MCKESSON Mississauga, Canada

    McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you a ...

  • CIBC

    Financial Advisor/ Financial Service Specialist

    2 weeks ago

    CIBC Toronto, Canada Temps plein

    Nous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu'il faut pour nos clients. · À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir ...

  • CIBC

    Financial Advisor/ Financial Service Specialist

    2 weeks ago

    CIBC Toronto, Canada Temps plein

    Nous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu'il faut pour nos clients. · À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir ...

  • McKesson

    Specialist(e) Service Client

    3 weeks ago

    McKesson Mississauga, ON, Canada

    McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you a ...

  • ZOLL MEDICAL CORP

    IT Services Specialist

    3 weeks ago

    ZOLL MEDICAL CORP Ontario, Canada

    ZOLL MEDICAL CORP IT Service Management Specialist MADISON , Wisconsin Apply Now JOB REQUIREMENTS: Corporate At ZOLL, we\'re passionate about improvingpatient outcomes and helping save lives. Ourmedical devices, software and related services are used worldwide todiagnose and trea ...

  • WCG International

    Rehabilitation Service Specialist

    3 days ago

    WCG International Toronto, Canada Full time

    Job Details · Description · Who we're looking for · Role: Rehabilitation Service Specialist - Case Coordinator · Program: RSVP · Status: Permanent Full time · Location: Remote (supporting Ontario region) · Like WCG, you believe in the power of work to transform lives. As a ...

  • WCG International

    Rehabilitation Service Specialist

    3 weeks ago

    WCG International Toronto, Canada Full time

    Job Details · Description · Who we're looking for · Role: Rehabilitation Service Specialist (RSS) · Status: Permanent Full-Time (.5 hours/week) · Location: Work from Home in Ontario · Like WCG, you believe in the power of work to transform lives. As a Rehabilitation Service ...

  • Riverside Natural Foods

    Customer Service Specialist

    1 week ago

    Riverside Natural Foods Toronto, Canada

    Are you hungry to innovate? To do things differently? To work with a company that's real, thoughtful and very forward-thinking? · Meet Riverside. We are an organic, "better for you" snack company, manufacturing award-winning, nutritious, allergen-free snacks. Your kids know us as ...

  • Nordson Corporation

    Field Service Specialist

    3 weeks ago

    Nordson Corporation Ontario, Canada Full time

    Collaboration drives Nordson's success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers ...

  • Resonaite

    Service Desk Specialist

    2 weeks ago

    Resonaite Toronto, Canada

    Our client in the manufacturing sector is looking for a Service Desk Specialist on a contract basis. · Location: onsite downtown Toronto · Duration: 6 months + 6 months extension · Responsibilities: · Provide first-line technical support to end users for M365 applications (Outloo ...

  • Lifemark

    Rehabilitation Service Specialist

    1 week ago

    Lifemark Toronto, Canada Permanent Full time

    Role: Rehabilitation Service Specialist (RSS) · Status: Permanent Full-Time (37.5 hours/week) · Location: Work from Home in Ontario · Like Lifemark, you believe in the power of work to transform lives. As a Rehabilitation Service Specialist (RSS), you're part of a team that ...

  • Extreme Reach

    Production Services Specialist

    2 days ago

    Extreme Reach Toronto, Canada Full time

    Extreme Reach, a leading advertising technology company, is seeking a Production Specialist with video editing experience to join our creative team based in Toronto. The ideal candidate should be passionate about video editing and post production. This position performs various v ...

  • Univar Solutions

    Customer Service Specialist

    13 hours ago

    Univar Solutions Toronto, Canada

    A Place Where People Matter. · Start your career journey with Univar Solutions Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you. · Reporting to the Customer Service Manager, the Customer Service Specialist is ...

  • Zurich Insurance Company

    International Service Specialist

    1 week ago

    Zurich Insurance Company Toronto, Canada

    The Opportunity · Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Ca ...

  • Ontario Health

    Specialist, Service Delivery

    4 days ago

    Ontario Health Toronto, Canada Full time

    At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive ...

  • Circle K

    Food Service Specialist

    4 weeks ago

    Circle K Toronto, Canada

    JOB DESCRIPTION JOB SUMMARY: · Provides food and merchandising support to designated Stores by reviewing the details of various programs and products to ensure they meet our high standards of quality and safety. Responsible for creating detailed reports, summarizing the findin ...