-
Systems Support Analyst Intermediate(Support
2 weeks ago
Raise Toronto, Canada**RESPONSIBILITIES** · - Responsible for supporting the network infrastructure team to support and implement activities for their network environment · - Responsibilities include loading software, providing network support for servers and monitoring system and network performance ...
-
Bilingual Application Support Analyst
2 weeks ago
Trisura Guarantee Insurance Company Toronto, CanadaAt Trisura, we expect more because we believe it can be done better. · We are a young, growth oriented team with a commitment to exceptional talent and have been named one of Canada's Top Small and Medium Employers since 2017. Our growth and our entrepreneurial style, niche marke ...
-
Support Analyst
2 weeks ago
Atlantis IT group Toronto, Canada**Support Analyst** · **Toronto, ON Hybrid** · **Long term Contract** · " 5-7 years of experience with Database administration (SQL server 2016/2019) in troubleshooting and Supporting large databases, database design, creation, and testing activities; Identifying reporting, and m ...
-
IT Support Analyst
1 week ago
Toronto Metropolitan Toronto, Canada**About Toronto Metropolitan**: · At the intersection of mind and action, Toronto Metropolitan University (TMU) is on a transformative path to become Canada's leading comprehensive innovation university. Integral to this path is the placement of equity, diversity and inclusion as ...
-
IT Support Analyst
1 week ago
The Michener Institute of Education at UHN Toronto, Canada**Qualified applicants are invited to submit a detailed resume and cover letter via the online job posting: ** · The Michener Institute is Canada's only post-secondary institution devoted exclusively to the applied health sciences professions. In January 2016, the Michener Instit ...
-
Support Analyst
1 week ago
KPMG-Canada Toronto, Canada**Overview** · At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. · The opportunity · The Support Analyst will report to the Manager or Supervisor of End ...
-
IT Support Analyst
1 week ago
Choice Properties REIT Toronto, CanadaLocation: · 22 St. Clair Avenue East, Toronto, Ontario, M4T 2S5 · Support Desk Analyst · Choice Properties Real Estate Investment Trust is an owner, manager and developer of well-located retail and commercial real estate across Canada. Choice Properties' portfolio spans approxima ...
-
IT Support Analyst
3 weeks ago
Swift Medical Toronto, Canada**Who We Are** · Swift Medical is the global leader in digital wound care. We are a remote first organization headquartered in Toronto, with team members located across the U.S. and Canada. Our vision is to · **enable clinicians to provide better care to more patients in need **w ...
-
IT Support Analyst
3 weeks ago
RGA Toronto, Canada**Position Overview** · **Responsibilities** · - Maintain high customer satisfaction by representing IT courteously, professionally, and effectively to the rest of the organization. · - Responsible for first and second level support of IT systems in the region, including PC's, pr ...
-
IT Support Analyst
1 week ago
SURREY PLACE Toronto, Canada**Program**:ICT** · **Status: Full Time **Permanent (Hybrid)** · **Hours: 36.25 hours/ week** · **Date Posted: March 21, 2024** · **Posting Close: April 2, 2024** · **About Surrey Place** · Surrey Place is a not-for-profit that serves people of all ages with developmental disabil ...
-
IT Support Analyst
2 weeks ago
Tourism Industry Association of Ontario Toronto, CanadaCompany Summary**:About OTEC** · OTEC is Ontario's Tourism Workforce Development Organization. We're a not-for-profit committed to the growth of a professional and skilled tourism workforce in communities and organizations throughout the province. · We offer our clients and partn ...
-
IT Support Analyst
3 weeks ago
Yamaha Motor Canada Toronto, Canada**Summary of Responsibilities** · Strong computer skills and the ability to troubleshoot and diagnose problems. Familiarity with both PC and Mac hardware and software. Experience with Network repairs and analysis. Good customer service skills. Ability to communicate effectively t ...
-
IT Support Analyst
2 weeks ago
Hem Innovative Solutions Inc. Toronto, Canada**MUST HAVE A CAR** · Job Overview: · **Position Description**: · - Create, track and close tickets for end-users issues. · - Update end-users with the status of their ticket. · - Troubleshoot, diagnose and correct - PC hardware, software and peripherals problems · - AD and O365 ...
-
Support Analyst
3 weeks ago
Harris Computer Systems Ontario, CanadaOperate as a frontline, primary support liaison between Cayenta and our clients and effectively respond to inquiries of both a product and technical nature received by telephone or electronically submitted tickets · - Assess a variety of situations, reviewing software configurati ...
-
IT Support Analyst
3 weeks ago
AcuityAds Toronto, CanadaAcuityAds is a leading technology company that provides marketers with a one-stop solution for omnichannel digital advertising with best-of-category return on advertising spend. Our journey automation technology, · **illumin, **offers planning, buying and real-time intelligence f ...
-
IT Support Analyst
2 weeks ago
illumin Toronto, Canadaillumin is a leading technology company that provides marketers with a one-stop solution for omnichannel digital advertising with best-of-category return on advertising spend. Our journey automation technology, · **illumin, **offers planning, buying and real-time intelligence fro ...
-
IT Support Analyst
1 week ago
Flexiti Financial Toronto, Canada**About Us** · Flexiti is one of Canada's fastest growing fintech lenders. We aim to make our customers' lives more affordable and help our retail partners grow their sales by offering flexible financing options. Through our award-winning omni-channel platform, customers can be a ...
-
IT Support Analyst
1 day ago
Flipp Toronto, CanadaFlipp is a pre-IPO company on a mission to help shoppers provide for their families by making life more affordable by leveraging technology. We work with the largest retailers and manufacturers in the world to help them transform their businesses and connect them with millions of ...
-
Support Analyst
4 weeks ago
Job Offer: Support Analyst · beBee Professionals is looking for a Support Analyst to join our team in Toronto. The successful candidate will be responsible for providing technical support to our customers and internal teams. · Requirements: · • Bachelor's degree in Computer Scien ...
-
IT Support Analyst
3 days ago
BIT Incorporated Toronto, CanadaIT Support Analyst · Headquartered in Toronto, Ontario with an office in Florida, USA, BIT delivers managed technology solutions. Since its establishment in 1993, BIT has provided a comprehensive range of network services that includes design, configuration, and installation, as ...
Infrastructure & Support Analyst - Toronto, Canada - Intelliware Development Inc.
Description
At Intelliware, you'll have the opportunity to be part of a top-notch Tech Ops team and work with bleeding edge technology.
Under the supervision of VP, Technical Operations, you will support end users and work on staging, configuring and supporting server, workstation and network-related hardware and software applications.
Responsibilities/Accountabilities:
Act as primary point of contact for onsite and roaming user-related technical issues including hardware and software problems, network connectivity, and system errors
Respond to user inquiries and provide prompt, accurate, and professional technical support via various channels
Track and manage user inquiries and issues using help desk software and ticketing system
Diagnose and troubleshoot user-reported problems, utilizing appropriate testing tools and methodologies to identify the root cause of issues
Document user issues, resolutions, and troubleshooting steps in a comprehensive and organized manner
Maintain and develop an inventory of network hardware and software
Configure and distribute workstations and laptops
Onboard and train new employees
Help design and implement scalable technology infrastructure solutions
Establish and enforce security/ cybersecurity lens
Collaborate with IT Team for infrastructure improvements and driving operational efficiency
Investigate, learn, and apply new technologies/processes
'Must Have' Skills and Qualifications:
Excellent communication skills, both verbal and written, with the ability to explain technical concepts clearly and concisely to technical and non-technical users
Strong customer service orientation and a passion for delivering exceptional user support
Proven problem-solving and analytical skills, with the ability to logically diagnose and resolve user issues
Ability to work both independently and collaboratively in a fast-paced, dynamic environment, effectively managing multiple priorities and meeting deadlines
Proficiency in using various operating systems, software applications, and hardware devices
Knowledge in supporting LAN and WAN solutions
Experience using Microsoft Active Directory, Office 365 & Microsoft Entra ID
Familiarity with help desk software and ticketing systems
Understanding of security/cybersecurity principles
Research skills and up-to-date knowledge on technology advancements
Degree/Diploma in a relevant field or equivalent practical experience
'Nice to Have' Skills and Qualifications:
Experience with Modern Enterprise Grade Switches and Firewalls
Experience with Docker or other containerization technology
Experience with MDM solutions
Experience with Endpoint backup and Endpoint EDR systems
Experience with scripting in Windows and Linux
Experience with VMWare Workstation or Fusion
Experience with Microsoft Hyper-V or VirtualBox
For more info on Intelliware, check out our Careers Page and Instagram.
Intelliware is committed to diversity in the workplace. We are an inclusive employer and welcome and encourage applications from all qualified candidates. Applicants' needs will be accommodated during our recruitment and selection process so please advise us if you require accommodation.