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    Account Representative - Hamilton, Canada - Schindler

    Schindler
    Schindler Hamilton, Canada

    2 weeks ago

    Default job background
    Description

    Mobility is the goal

    The Account Representative – New Installations (NI) & Modernizations identifies opportunities through key customer contacts and industry information. This role locates sources for sale of company products and services, prepares documentation for prospective and current customers and ensures it is communicated appropriately.

    Portfolio Growth and Retention

  • Understand financial goals and expectations of company, and meet and/or exceed assigned sales and customer objectives
  • Plan, develop and implement NI and Modernization sales strategies to lead negotiations that are consistent with internal strategy while, at the same time, reflective of customer requirements and competitive offerings
  • Assemble and present information for New Installation and Modernization offerings
  • Identify and pursue potential customers to drive and support strategic growth objectives
  • Analyze customer needs and secure desirable business through application of company products and services
  • Support Existing Installations Sales in obtaining maintenance agreements and renewal of existing agreements through offering modernization solutions
  • Source, analyze, communicate and apply competitive data for competitive advantage to company, and provide recommendations for market target pricing

    • Process/Project Management and Administration

  • Develop sales proposals for NI & Modernizations and prepare estimates for the sale of company products and services
  • Assure full utilization of systems and follow best demonstrated practices (BDP)
  • Prepare and maintain required customer information and files in accordance with established procedures
  • Work in cooperation with Contract Control on sales contract agreements
  • Accounts receivable management for assigned accounts, and expedite final payment on new installation/modernization projects when the elevator is completed
  • Participate in company professional development programs to enhance working knowledge of elevator company products, services and procedures
  • Work in cooperation with Fulfillment Team to ensure proper project management, e.g. complete booking papers and design details, upload project data, material ordering

    • Customer and Account Management

  • Build and maintain favorable client relationships
  • Ensure customer needs or enquiries are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolution
  • Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and employee resources disruption is minimized
  • Assist architects and/or developers with application of company products through layout data and specifications

    • Mobility needs you

  • Bachelor Degree – preferably in Business Administration or Engineering
  • Proficient in MS Office
  • Communication: Communicate clearly and articulately
  • Customer Service: Demonstrate customer focus through improving performance; Demonstrate commitment to customer service through improving customer satisfaction
  • Negotiation: Ability to negotiate both persuasively and effectively in a tactful manner so as to gain customers' acceptance
  • Persuasion: Motivate customers to act or react in a manner to support business growth
  • Presentation: Ability to present materials clearly and engage audience
  • Problem Solving: Ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
  • Teamwork: Ability to interact with all levels and be an integral part of the operation

    • Our Commitment

  • Competitive Salary (commensurate with experience)
  • Competitive Commission Incentive Plan
  • Eligible for Vehicle Allowance
  • Competitive Extended Health, Life, Dental & Vision Plans
  • Generous Paid Time Off Plans
  • Tuition Reimbursement Program
  • Competitive Group RRSP with Company Match
  • Ongoing Learning & Career Development in a Supportive Work Environment
  • By submitting this application, you consent to allow Schindler Elevator Corporation to share your application details (including your personal information) with our third party recruitment partners and affiliate companies.

    • The budgeted salary range for this role is $68,622 to $85,000 plus commissions. Pay within the salary range will be based on several factors including, but not limited to, relevant qualifications, certifications, experience, geographic location and organizational needs.

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