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    Director of Customer Success - Mississauga, Canada - Boomerangfx

    Boomerangfx
    Boomerangfx Mississauga, Canada

    3 weeks ago

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    Description

    Why Choose BoomerangFX?

    BoomerangFX has recently been acknowledged by the Deloitte Fast 500 program as one of the top-performing technology companies in Canada and North America. We specialize in providing healthcare SaaS solutions tailored to the aesthetic medical industry, offering integrated clinic practice management software, digital marketing, and e-learning solutions. Our client base includes various industry segments such as dermatology, cosmetic surgery, women's health, vision, dental, and hair restoration.

    Backed by international private equity, our well-funded company presents a unique market opportunity that is both sizable and recession-resistant. With a strong business model and a skilled leadership team, we have gained the trust of a growing community of healthcare professionals throughout North America. Our cloud-based SaaS solution for private healthcare practices is unparalleled, integrating advanced clinic workflow management tools, electronic medical records (EMR), accounting, data analytics, digital advertising, lead generation, and e-learning - all in a user-friendly package enhanced by cutting-edge Machine Learning technology designed to boost our clients' success.

    BoomerangFX is on a fast-paced expansion path in North America and international markets like Australia, Germany, France, the UK, and Latin America, offering leading-edge technology to modernize private aesthetic healthcare practices.

    Role Overview

    Join us as the Director of Customer Success at BoomerangFX, where you will be a key player in nurturing strong customer relationships. Your responsibilities will include devising and implementing strategies to enhance customer satisfaction, retention, and growth, overseeing a team of Customer Success Managers, and collaborating with other departments to ensure our customers' needs are not only met but exceeded.

    Please be aware that this role requires in-office presence five days a week at our Mississauga, ON office.

    What's in It for You:

    • Competitive Salary + Annual Performance Bonus
    • Comprehensive Benefits Package (Dental, Vision, Prescription, Medical)
    • Paid Time Off
    • Free Onsite Parking
    • Onsite Fitness Facilities
    • Company events (social hours, team events)

    Main Responsibilities:

    • Lead and manage a team of Customer Success Managers.
    • Develop and execute a robust customer success strategy to drive satisfaction, retention, and growth.
    • Handle critical customer concerns and ensure timely resolutions.
    • Discover opportunities for expanding customer engagement through upselling and cross-selling.
    • Cultivate and maintain strong relationships with key customers, understanding their objectives and challenges.
    • Advocate for customer needs, feedback, and enhancement requests within the organization.
    • Collaborate with product development and marketing teams to align offerings with customer expectations.
    • Establish and track key performance indicators (KPIs) to enhance customer success metrics.
    • Provide regular updates and reports to senior management on customer success initiatives' progress.
    • Supervise the development of customer onboarding programs to ensure successful client integration.
    • Offer leadership, guidance, and mentorship to the team for optimal performance and customer experience.

    Requirements:

    • Bachelor's degree in Business, Marketing, or related field; MBA preferred.
    • Over 10 years of experience in customer engagement and success management.
    • Demonstrated leadership in overseeing customer success teams within a SaaS environment.
    • Advanced knowledge of customer relationship management and retention strategies.
    • Exceptional interpersonal, communication, and negotiation skills.
    • Data-driven mindset with a knack for analyzing customer data to drive decisions.
    • Strong project management and organizational skills.

    If you're seeking to join a vibrant tech company that values innovation, teamwork, and enjoyment, BoomerangFX is the perfect fit. Come aboard to work on exciting projects, collaborate with talented peers, and truly impact your career growth.

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