- Work with like-minded team members who are passionate about their work and keep things fun, every day
- Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)
- A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It's a good place to be right now
- Education Reimbursement for you (and your children)
- RRSP Matching Program
- Annual Wellness Credit
- Team Member Referral Program
- Leadership Development
- Team Building Events
- Culture of Recognition Program
- Hotel Stay Discounts
- Ensures a smooth operation of the Guest Services in the absence of the Front Office Manager;
- Acts as a role model in the service vision and standards of the Guest Services Team;
- Supervises the registration and check-out of guests including processing customer payments, and supporting team members as necessary;
- Supports in training the team on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions;
- Encourages teamwork and quality service through daily communication and coordination with other departments/ outlets. Key departmental contacts include Accounting, Revenue Management, Sales, Food and Beverage, Housekeeping, and Maintenance;
- Verifies that accurate room status information is maintained and properly communicated;
- Resolves guest problems quickly, efficiently, and courteously;
- Assists with scheduling, payroll, coaching, performance management, hiring, performance reviews, and training for all Guest Services team members;
- Understands and comply with all health and safety rules, regulations, and laws. Report unsafe acts or hazardous conditions to ensure department equipment is maintained and operated in a safe manner;
- Acts as a health and safety leader on the property, report all workplace incidents/accidents or near misses, role model wearing all Personal Protective Equipment required, and participates in fire safety plan;
- Performs other duties as assigned including assisting team members with their roles during peak periods.
- Previous supervisory responsibilities preferred in a customer-facing and/or hospitality position;
- Highly interpersonal; comfortable engaging with all guests, visitors, vendors, and team members;
- Thrives in a fast-paced high-pressure environment-maintaining composure and objectivity;
- Demonstrated ability to interact in a team environment with several divisions/departments
- Excellent written and verbal communication skills are essential;
- Computer literate in property operating systems such as Opera, and Maestro., as well as being proficient in MS Office (Word, Excel, PowerPoint) is an asset;
- Ability to work flexible shifts which may include but are not limited to days, evenings, overnights, weekends, and holidays as required by management and the operations.
-
Front Office Supervisor
2 weeks ago
Silver Hotel Group Vaughan, Canada**Front Office Supervisor** · **What We Offer** · - Work with like-minded team members who are passionate about their work and keep things fun, every day · - Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, ...
-
Front Office Supervisor
3 weeks ago
Silver Hotel Group Vaughan, Canada**Job Description**: · - Assists the Front Office Manager with scheduling, payroll, coaching, performance management, hiring, performance reviews and training for all of Front Office team members · - Understands and comply with all health and safety rules, regulations, and laws. ...
-
Office Supervisor
2 weeks ago
Universal Cleaning and Painting North York, CanadaEducation: College/CEGEP · - Experience: 2 years to less than 3 years · **Tasks**: · - Train workers in duties and policies · - Prepare and submit reports · - Ensure smooth operation of equipment · - Resolve work related problems · - Co-ordinate, assign and review work · - Establ ...
-
Office Supervisor
3 weeks ago
REFINED RESTORATION GROUP TORONTO LTD. North York, CanadaEducation: Bachelor's degree · - Experience: 5 years or more · **Tasks**: · - Develop specific plans to prioritize · - Organize tasks to accomplish the work · - Prepare and submit reports · - Ensure smooth operation of equipment · - Resolve work problems, provide technical advice ...
-
Office Supervisor
2 weeks ago
The Edge, A Leader's Magazine North York, CanadaEducation: Bachelor's degree · - Experience: 2 years to less than 3 years · - or equivalent experience · **Tasks**: · - Prepare and submit reports · - Co-ordinate, assign and review work · - Establish work schedules and procedures · - Co-ordinate activities with other work units ...
-
Office Supervisor
2 weeks ago
Vita Distribution Inc. Thornhill, CanadaEducation: · - Expérience: · **Education**: · - Secondary (high) school graduation certificate · - or equivalent experience · **Tasks**: · - Train workers in duties and policies · - Prepare and submit reports · - Resolve work problems, provide technical advice and recommend measu ...
-
Office Clerks Supervisor
2 weeks ago
Complete Office Services Inc Concord, CanadaEducation: Secondary (high) school graduation certificate · - Experience: 1 year to less than 2 years · **Tasks**: · - Train workers in duties and policies · - Prepare and submit reports · - Resolve work related problems · - Co-ordinate, assign and review work · - Establish work ...
-
Office Supervisor
2 weeks ago
Vita Distribution Inc. Thornhill, CanadaEducation: Secondary (high) school graduation certificate · - Experience: 1 year to less than 2 years · **Tasks**: · - Train workers in duties and policies · - Prepare and submit reports · - Resolve work related problems · - Co-ordinate, assign and review work · - Establish work ...
-
Office Supervisor
4 days ago
PAL Communication North York, CanadaEducation: Bachelor's degree · - Experience: 3 years to less than 5 years · - or equivalent experience · **Other benefits**: · - Free parking available · - Work Term: Permanent · - Work Language: English · - Hours: 40 hours per week ...
-
Office Clerks Supervisor
1 week ago
GRACE FOODS CANADA INC. Richmond Hill, CanadaEducation: Secondary (high) school graduation certificate · - Experience: Experience an asset · **Work setting**: · - Relocation costs covered by employer · **Tasks**: · - Train workers in duties and policies · - Prepare and submit reports · - Ensure smooth operation of equipment ...
-
Drafting Office Supervisor
3 weeks ago
Weld O Canada Inc North York, CanadaWork Term: Permanent · - Work Language: English · - Hours: 40 to 44 hours per week · - Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years · - Experience: 5 years or more · - or equivalent experience · **Work setting**: · - ...
-
Office Clerks Supervisor
2 weeks ago
GRACE FOODS CANADA INC. Richmond Hill, CanadaEducation: Secondary (high) school graduation certificate · - Experience: Experience an asset · **Work setting**: · - Relocation costs covered by employer · **Tasks**: · - Train workers in duties and policies · - Prepare and submit reports · - Ensure smooth operation of equipment ...
-
Office Supervisor
1 week ago
Zoe's Tender Years Childcare Inc. Woodbridge, CanadaEducation: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year · - Experience: 1 year to less than 2 years · - or equivalent experience · **Tasks**: · - Train workers in duties and policies · - Prepare and submit reports · ...
-
Marketing Office Supervisor
2 days ago
PAL Communication North York, CanadaWe are looking for a professional and organized Office Supervisor with a strong background in sales and marketing to join our media company. You will oversee daily office operations in this role and actively contribute to our sales and marketing initiatives. Your attention to det ...
-
Office Clerks Supervisor
1 week ago
GRACE FOODS CANADA INC. Richmond Hill, CanadaEducation: Secondary (high) school graduation certificate · - Experience: Experience an asset · **Work setting**: · - Relocation costs covered by employer · **Tasks**: · - Train workers in duties and policies · - Prepare and submit reports · - Ensure smooth operation of equipment ...
-
General Office Clerks Supervisor
2 days ago
Camfil Canada Inc. Concord, CanadaWork Term: Permanent · - Work Language: English · - Hours: 40 hours per week · - Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years · - Experience: 3 years to less than 5 years · - or equivalent experience · **Work setting ...
-
Office Services Supervisor
2 weeks ago
CSA Group Toronto, Canada À temps pleinStatut d'emploi: · Permanent Type d'heures: · À temps plein Nous avons besoin de vous pour former une équipe de calibre mondial · Les activités du Groupe CSA reposent sur l'atteinte d'un idéal : rendre le monde meilleur, plus sûr et plus durable.Cet ideal est au coeur de no ...
-
Office Supervisor
2 weeks ago
Sheridan Nurseries Limited Aurora, CanadaEmployment Opportunity · **Sheridan Nurseries Aurora is actively searching for an**: · Office Supervisor · Permanent, Full Time · **About the Job**: · Reporting to the Assistant Store Manager, Operations, the Office Supervisor is responsible for overseeing and facilitating all re ...
-
Office Supervisor
1 week ago
GN Education INC. Toronto, CanadaEducation: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years · - Experience: 7 months to less than 1 year · - or equivalent experience · **Tasks**: · - Train workers in duties and policies · - Prepare and submit reports · - Ensure s ...
-
Office Supervisor
2 weeks ago
Waterloo Region District School Board Preston, Canada**OFFICE SUPERVISOR (F)** · **Preston H.S.** · *** · **Educational Services*** · *** · **_Applicants will be considered in the following order:_*** · **_1) Qualified probationary and Temporary Hourly Rated (THR) ESS/OSSTF employees._*** · **_2) Qualified external applicants (incl ...
Front Office Supervisor - Vaughan, Canada - Silver Hotel Group
Description
Front Office Supervisor
We are currently looking to hire a Guest Service Supervisor. Front Office Supervisor is a social and interactive position and is crucial in setting the tone for everyone who walks through our door. Our lobby environment leads the way for a guest's experience and provides the always-important first impression. Working collaboratively with the Front Office Manager, the successful candidate will be responsible for supporting the daily operations of the front office team in our incredible hotel. This individual will be responsible for providing support and training to the team in guest-related and room operations, both during the day, afternoon, and night shifts (when-needed). This role requires an individual who thrives on working rotational shifts.
What We Offer
Key Responsibilities
Reporting to the Guest Services Manager or designate, you will:
What We are Looking for...
About Us
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra "You Matter" resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.