Csr Group Administrator - Waterloo, Canada - RWAM Insurance Administrators Inc.

RWAM Insurance Administrators Inc.
RWAM Insurance Administrators Inc.
Verified Company
Waterloo, Canada

1 week ago

Sophia Lee

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Sophia Lee

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Description

Why RWAM?:

Are you looking to work with a dedicated team of professionals making a difference in the lives of employers and employees every day? This position will be based at our head office in the rapidly growing town of Elmira, minutes from Waterloo, where you can enjoy the benefits of a small-town atmosphere with all the perks of the big city


As a member of our team, you will enjoy a positive work environment with flexibility, professional training and a compensation package that includes comprehensive benefits and a company pension.

At RWAM, we embrace a people-first philosophy, and we are passionate about our customer experience and meeting the unique insurance needs of our advisors, employers, and employees alike.


About The Role:


What You'll Be Doing:


  • Assist Plan Sponsors and Plan Members to manage their group benefit plans through both written and verbal communication
  • Communicate with Brokers, Plan Sponsors and Plan Members ensuring that all inquiries are handled efficiently and professionally
  • Maintain turnaround objectives to ensure service standards are met
  • Help clients with basic questions and guidance with administrative forms
  • Answer and/or redirect a high volume of telephone calls
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What You'll Bring:


  • Client oriented skills and an eagerness to work in a team environment
  • Excellent written and verbal communication skills are essential
  • Ability to work well under pressure
  • Ability to prioritize and organize workload
  • A keen eye for detail and the capacity to multitask
  • Familiar with Word, Excel, Outlook
  • Telephone skills
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