W Living Room General Manager - Toronto, Canada - Marriott International

JOB SUMMARY

Areas of responsibility entail overseeing Restaurants/Bars and Room Service. Supervising daily restaurant operations, assisting with menu planning, maintaining sanitation standards, and supporting servers and hosts during peak meal periods. Aiming to continuously enhance guest and employee satisfaction levels and optimize financial performance within the given areas. Identifying training needs to achieve goals and executing the plan effectively.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; with 4 years of experience in the food and beverage, culinary, or a related professional field.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; accompanied by 2 years of experience in the food and beverage, culinary, or related professional field.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Supervising and managing employees, ensuring smooth day-to-day operations. Possessing a thorough understanding of employee roles to fill in when needed.

• Upholding service and sanitation standards in restaurant, bar/lounge, and room service zones.

• Assessing staffing levels to meet guest service, operational requirements, and financial goals.

Leading Food and Beverage Team

• Leveraging interpersonal and communication skills to guide, influence, and motivate team members. Promoting prudent financial/business decisions, demonstrating integrity, leading by example.

• Fostering trust, respect, and collaboration among team members.

• Setting a positive example of appropriate behaviors.

• Recognizing the developmental needs of others and providing guidance, mentoring, or support to enhance their knowledge or skills.

• Establishing clear goals and strategies to prioritize, organize, and accomplish tasks efficiently.

• Maintaining and enhancing employee productivity levels.

• Offering leadership, vision, and guidance to align and prioritize departmental objectives effectively.

• Ensuring adherence to all food & beverage guidelines, standards, and procedures through training, supervision, follow-up, and hands-on management.

• Ensuring compliance with all relevant laws and regulations.

• Ensuring compliance with food handling and sanitation regulations.

• Ensuring staff comprehension of local, state, and Federal liquor laws.

• Cultivating open, cooperative relationships with employees and ensuring the same among team members.

• Establishing guidelines to clarify expectations and limits for employees.

• Monitoring alcohol beverage service in line with local regulations.

Ensuring Exceptional Customer Service

• Providing exceptional services to exceed customer satisfaction and foster loyalty.

• Enhancing service quality by guiding individuals to understand guest needs, offering advice, feedback, and personalized coaching as required.

• Overseeing daily operations to maintain quality standards and meet customer expectations consistently.

• Demonstrating leadership in guest hospitality, embodying outstanding customer service, and fostering a positive guest relations environment.

• Empowering staff to deliver superior customer service.

• Setting the example of excellent customer service for the restaurants, promoting exceptional customer service, and cultivating a positive guest interactions atmosphere.

• Addressing and resolving guest issues and complaints.

• Interacting with guests informally during meals or upon departure to gather feedback on food and beverage quality, service levels, and overall satisfaction.

• Taking corrective measures continuously to enhance service outcomes.

• Integrating guest satisfaction as a focal point of departmental meetings to drive ongoing improvements.

• Managing service provision in outlets to ensure exceptional service from arrival to departure (e.g., greeting, order speed, food/beverage delivery, special requests, payment & invitation to return).

Managing and Conducting Human Resource Activities

• Providing guidance and supervision to subordinates, setting performance benchmarks and tracking performance.

• Identifying the learning requirements of others, devising formal educational or training initiatives, and delivering instruction or guidance.

• Ensuring equitable treatment of employees. Striving to enhance employee retention.

• Offering continuous training to employees to grasp guest expectations effectively.

• Seeking employee feedback, maintaining an open communication approach, and reviewing employee satisfaction outcomes to identify and resolve issues or concerns.

• Aiming to enhance service performance continually.

• Ensuring acknowledgments are distributed across designated areas of responsibility.

Additional Responsibilities

• Providing information to supervisors, colleagues, and subordinates through various communication channels.

• Analyzing information and assessing outcomes to select optimal solutions and resolve issues.

• Supporting servers and hosts during meal times and peak demand periods.

• Identifying high-quality products and presentations.

• Overseeing daily shift operations in the absence of the Assistant Restaurant Manager.

• Supervising departmental financial aspects including procurement and invoice settlement.

The salary for this role ranges from $70,000.00 to $90,000.00 per annum.

Marriott International is an equal opportunity employer, committed to a diverse workforce and an inclusive, people-centric culture. We adhere to non-discrimination on any protected basis, such as disability and veteran status, and other categories as per the law.

Notification to Applicants: W Toronto embraces its responsibilities under provincial human rights and accessibility laws. Accommodations are available for job seekers requiring support. For assistance related to this job listing, our online application, or interviews, please contact our Human Resources team.

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a platform for living life to its fullest. Opening doors and minds is our forte. We draw inspiration from fresh encounters and various cultures, fostering a dynamic, adaptable spirit that has elevated us as pioneers in redefining luxury worldwide. 'Whatever/Whenever' is our ethos and service mantra, breathing life into our guests' passions. If you are innovative, forward-thinking, and eager to explore the realm of possibilities, welcome to W Hotels. Join a family of brands within Marriott International. Be your most productive self, commence your calling, fit in with a stellar global squad, and transform into the finest version of yourself.