IT Support Analyst - North Vancouver, Canada - Western Stevedoring

Western Stevedoring

Verified Company

North Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

IT Support Analyst - Contract

Western Stevedoring is a Western Group enterprise, a diversified and integrated group of marine logistics companies committed to the success of our people, our customers, and our communities, to sustain and grow Canada's trade economy for the benefit of all Canadians.

Our role in Canada's supply chain is essential.

It's a responsibility and a privilege, one that inspires us to deliver expert solutions that help move cargo and people across the globe for our customers reliably, safely, and professionally.

Western Stevedoring is seeking an IT Support Analyst to join our team. This full-time, 1 year contract position is based at our head office in North Vancouver.

The Position

The IT Support Analyst will be responsible for providing high quality, responsive, and service focused first/second line IT support and administration to the user community.

They will serve as the first point of contact for users seeking technical assistance over the phone or via our ticketing system.

This position will develop and deploy end user training on productivity software and cloud solutions.

You will be part of a motivated and diverse team and will have a high degree of interaction with all employees throughout the organization.

Responsibilities & Activities
User IT Support & Training

Monitor, prioritize, resolve, and close IT Service Desk tickets promptly.
Support all users on Windows client workstations and iOS/Android mobile devices.
User account and Security administration.

IT Asset Management

Develop and maintain an asset management solution for all desktops and laptops.
Develop a standard image and deploy, upgrade, and replace desktops and laptops as required.
Install, manage and troubleshoot MFP's as needed.

Security Administration

Monitor and maintain security systems such as MS Security Center, Defender and Intune.
Monitor threats, and work with other IT team members, respond to threat alerts, isolate endpoints, and initiate incident response protocols.
Support the IT team with managing the cybersecurity awareness training platform.

Qualifications & Skills

Diploma in IT related field or combination of experience and education
Excellent understanding of Windows client operating systems and the M365 productivity toolset.
Excellent understanding of user and GPO administration in a Windows AD environment
Solid understanding of network protocols
Excellent understanding of various communication and conferencing tools
Excellent Customer/Team interaction skills
Exceptional critical thinking and problemsolving ability.
Excellent English language verbal and written communication skills
Strong interpersonal skills with a focus on customer service

Benefits of Working with Western

A generous total compensation package which includes extended health & dental benefits.
Access to professional development opportunities and funding for career development.
Additional Wellness and Employee Assistance programs.
Onsite fitness facility and free parking
Working for a stable, successful organization that is a significant player in West Coast port operations.
Enjoy a company culture that is steeped in care for employees and where community and diversity, equity and inclusion are valued.

To Apply

If you are looking to broaden your horizon, work on a diverse set of cutting-edge technologies and are committed to making a difference, we'd like to meet you.

To apply, please do so by June 16, 2023.