Aditya Nair

Results-driven and highly motivated Sales Coffee Representive  with overall 3 years of experience as a Sales Representative & Customer service Representative . Proven track record for an energetic Customer Service representative in Amazon. Seeking to contribute my expertise as a Sales Coffee Advisor. 

Barista, Toronto — Sales Coffee Advisor Representive 

Maintain a clean and organized workspace, regularly cleaning equipment and serving areas. 

Attained the sales target of selling the coffee machines every month.

Advised the customer about the coffee machine according to the coffee needs of the customer. 

Following the assigned merchandising duties in a fast-paced environment.  

Curated the display of the latest offers through visual communication displays. 

Anticipated customer needs and helped over 300 customers with high-quality service and customer transactions. 

Happily guided the customers in finding their ideal products leading to achieving customer service skills. 

Meticulously handled the POS system Including cash, debit, and credit. 

Applied the promotional coupons, and cards and processed their payments.

Communicating clearly to the team members so that orders get ready, reducing the wait time.  

Concentrix Amazon, Gurgaon — Customer Service Representative 

JULY 2019 - JUNE 2021

Attained my sales target every month for the Alexa Devices 

Worked In the Alexa Department and handled 70+ customers from the US and Canada daily.

Solved More than 100 tickets successfully to help first-call customers. 

5000 rupees Gift Card winner for handling large volumes of customers for Cyber Monday and Christmas, reducing the waiting by 30%.

Helped the customer with the Amazon product return, refunds, and exchanges. 

Educated the customers about the latest promotion, and applied the discount coupons to the appropriate products. 

Degree in Business Commerce and management

Understanding of how to handle a business and increase sales.