Allyson Thompson

With 5+ years in business, I’ve built a career around delivering exceptional customer experiences, optimizing operations, and leading high-performing teams. My passion lies in enhancing customer service strategies, streamlining processes, and driving efficiency in fast-paced environments.

💡 What I Bring to the Table:
✅ Customer Experience & Retention – Creating seamless service strategies that increase satisfaction and loyalty.
✅ Recruitment & Talent Strategy – Sourcing top talent, optimizing hiring processes, and improving workforce retention.
✅ Project & Operations Management – Leading teams, implementing process improvements, and ensuring operational excellence.
✅ Data & Performance Analytics – Tracking KPIs, optimizing workflows, and making data-driven decisions.

I thrive in both remote and on-site environments, leveraging my adaptability, leadership skills, and technical expertise to drive growth and innovation.

📩 Let’s connect—I'm always open to new opportunities and collaborations!

With 5+ years of experience, I have led customer service teams, optimized business operations, and spearheaded recruitment initiatives across multiple industries. My expertise lies in enhancing customer experiences, streamlining workflows, and driving high-performance team cultures in fast-paced environments.

💼 Professional Experience

Customer Care Team Lead – Randstad (2021-2023, 2024-Present)

• Led and coached customer care teams, improving service quality by 25% and optimizing performance.
• Conducted call quality evaluations, resulting in a 15-45% increase in customer satisfaction.
• Mentored team members, reducing turnover by 15% and successfully promoting multiple employees into leadership roles.

Recruitment Specialist & Billing Analyst – Randstad (2024)

• Developed targeted recruitment strategies, improving candidate quality and reducing turnover by 10%.
• Audited and streamlined billing processes, achieving a 95% reduction in billing errors.
• Provided ongoing coaching to recruitment and service teams, boosting overall performance by 20%.

Randstad Supervisor – Randstad (2023-2024)

• Supervised a 30+ member team, improving team efficiency by 17% and increasing client satisfaction by 10%.
• Conducted structured performance reviews and real-time coaching, reducing turnover and fostering leadership growth.

Retail Sales Associate & Head Cashier – Gap Factory (2019-2021)

• Trained and mentored sales associates in customer engagement, upselling, and store operations.
• Implemented trend-based styling techniques, driving sales growth and repeat customer visits.

Sales Associate – Plato’s Closet (2021)

• Provided personalized styling advice and created engaging shopping experiences for customers.
• Maintained store organization and implemented visually appealing merchandising layouts.

Team Leader / Supervisor – Tim Hortons (2018-2019)

• Promoted to Supervisor within 8 months, becoming the youngest store leader at 15 years old.
• Managed high-volume operations, ensuring efficiency and exceptional customer service.

🎓 Ontario Secondary School Diploma – Notre Dame C.S.S

🎓 Bachelor of Nursing (Incomplete) – Seneca College

🎓 Project Management Certificate – Durham College

💡 Continuous Learning & Professional Development:
I have also completed several industry-relevant certifications to expand my expertise in customer experience, operations, recruitment, and project management, including:

✅ Customer Care Management – Udemy (2022)
✅ Agile Project Management / Scrum Methodology – Alight Solutions (2023)
✅ Performance Management: Setting and Achieving Goals – Coursera (2024)
✅ Customer Success & Retention Strategies – Udemy (2024)
✅ Administrative Management – Skillshare (2022)
✅ Data-Driven Customer Service – EDX (2023)
✅ Visual Merchandising & Store Layout – Udemy (2021)

💡 Passionate about continuous growth and upskilling, I actively pursue learning opportunities that align with my career in customer experience, operations, and digital strategy.