About Babs Okubote:
Dedicated and customer-focused IT professional with more than 8 years experience and leadership in providing technical support and managing service desk operations. Seeking a challenging position where I can leverage my skills in team management, technical expertise, and exceptional customer service to drive IT excellence within the organization
Experience
- Experience in creating and implementing IT service desk policies and procedures
- Experience leading and working with a team of IT support agents
- Experience assisting end users with technical inquiries and troubleshooting
- Strong investigation and problem-solving skills, with the ability to analyze technical problems and provide effective solutions
- Excellent communication skills, both written and verbal, to communicate technical information to a non-technical audience
- Demonstrated ability to multitask and manage time effectively in fast-paced environments
- Proficient in using service desk software, CRM systems, and remote support tools
- Very comfortable with adapting to new technology
- Consistently met or exceeded customer satisfaction targets
Education
University of Ibadan, Nigeria
B.Sc. Computer Science
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