About Carlos Leung:
I anticipate guest needs. exude genuine warmth and care, and seek opportunities to deliver the unexpected. Guests trust my expertise and recommendations as I am always building on my knowledge to deliver a world-class experience.
I have a passion for hospitality and I am a team player who thrives in a fast-paced, performance-driven environment. I build genuine connections that last a lifetime.
I understand the true meaning of hospitality and deliver exceptional service with each interaction I make.
Accomplishments
- Provide exceptional dining experiences for guests. Using my unmatched multi tasking skills, I provide exceptional service by anticipating and delivering on the needs of guests.
- Create authentic connections in every interaction. Elevate the guest experience through fun, engaging and meaningful conversations with guests.
- I am a problem solver and a supportive team player. Tackle problems by using multi-tasking and communication skills, and I am empowered to make decisions for you and your team members.
- Demonstrate my passion for the guest experience. Display my love for food and drink through exceptional menu and product knowledge.
- Adapt to any situation with ease. Tackle problems by using exceptional organizational skills and my commitment to the guest experience
Experience
SWISS CHALET Toronto, Ontario
2001 – 2023
SERVER/TAKEOUT
- Partner Be a "know-it-all" about our regular and promotional beverage/food menu. Communicate and recommend
- Provide a welcoming smile and genuine hospitality
- Receives food and beverage orders from guests and relays to kitchen staff and bartender using a POS system
- Get to know our Guests and enhance their personal experience while flawlessly executing our steps of service
- Provide responsible alcohol service to all Guests
- Adhere to all safe food safety and handling procedures
- Abide by Food Safety regulations and best practices
WAYNE GRETZKY’S, Toronto, Ontario
2000-2001
SERVER
- Take food and beverage orders and deliver them swiftly to our guests; review orders for accuracy, accept payment, make change, and do so in a pleasant, upbeat manner
- Checked back with guests routinely and assisted them with all questions and requests; if they hadan issue, I own it and help them resolve it
- Bus tables and return dishes to the kitchen/bar; monitor the concourse area & help keep it free of any spills or trash that may be on the floor; keep your assigned area in tip-top shape
- Consistently offer professional, friendly and engaging service
- Maintained standards of hygiene for food handling and presentation, following all safety and sanitation policies when handling food and beverage
MELS MONTREAL, Toronto, Ontario
1997-1999
Server
- Ensured storerooms are adequately stocked with replacement cutlery, linen or other established needs, be they food or equipment
- Cleaned and refilled condiment sets for each table.
- Ensured table decorations are clean and comply with company standards.
- Set tables to company policy, ensuring that all items used are clean, undamaged and in a good state of repair
- Enhanced guest experiences by offering personalized service, suggestions and pairings.
Education
Graduated High School
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