Carmen Codner

“I’m a communications and client service professional with a diverse background spanning public sector outreach and financial services. Currently, I serve as a Public Information Officer at the Ontario Energy Board, where I help translate complex regulatory information into clear, accessible messaging for the public. I also work as a Client Services Coordinator for Skilled Trades Ontario, supporting stakeholders and promoting pathways into the skilled trades.
Prior to my roles in government, I spent over seven years in the banking industry, progressing from frontline service as a teller to specialized roles in mortgage processing and credit assessment. That experience sharpened my attention to detail, customer empathy, and ability to navigate high-stakes decision-making.
I’m passionate about bridging communication gaps—whether between institutions and the public, or between policy and practice—and I thrive in roles that require both strategic thinking and human connection.”

I am a client-focused professional with over five years of experience in banking, compliance, customer service, and administrative support. My background includes analyzing documents for accuracy and authenticity, ensuring compliance with regulatory standards, and delivering clear, professional communication to clients and stakeholders. I am skilled at building strong relationships, refining messages for clarity, and advocating for client needs while maintaining organizational boundaries. My strengths include exceptional written and verbal communication, attention to detail, and the ability to create toolkits and templates that streamline processes and improve efficiency.

I completed my post-secondary studies in [insert your program/major, e.g., Business Administration or related field], where I developed a strong foundation in communication, compliance, and organizational practices. My coursework emphasized accuracy in documentation, customer relations, and problem-solving, which directly supports my professional experience in banking, compliance, and client service. In addition, I have continued to expand my knowledge through on-the-job training and professional development, strengthening my ability to deliver clear, compliant, and client-focused solutions.