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Elodie SEBAS

Elodie SEBAS

Customer success manager. - Fench Speaking

Technology / Internet

Montréal, Montréal

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Services offered

Bilingual IT Account Manager with experience across customer success, partner management and technical advisory.

I focus on building trusted relationships with clients and partners, acting as a bridge between business needs, technical teams and external partners, particularly within IT services, cloud environments and Microsoft ecosystems.

Curious by nature and results-driven, I enjoy discovering new solutions and technologies that bring tangible value to clients. Through roles involving account coordination, presales support and partner collaboration, I contribute to customer satisfaction, solution adoption and long-term value creation.

Fluent in French and English, I am currently targeting opportunities in the Greater Toronto Area in Account Management, Customer Success or Technical Account roles within IT-driven organizations.

It account manager
Customer success manager
Cloud services
Partner management
Technical consultant
Approximate rate: CAD$ 130 per hour

Experience

With a strong background in cloud, infrastructure, and managed services environments. I have worked closely with enterprise clients to drive adoption, optimize solutions, and build long-term strategic relationships.

My experience spans technical consulting, solution positioning, and cross-functional coordination between sales, technical teams, and customers. I focus on delivering value, improving customer satisfaction, and supporting revenue growth through retention and expansion.

Education

I did all my study in france, RNCP Level 7 certification in Computer Engineering from IEF2I, complemented by a BTS in IT. My education provided a strong technical foundation in systems, networks, and enterprise IT environments, enabling me to effectively bridge business needs and technical solutions.

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