Ishaq Aiwinnilomo

Customer-focused professional with 8+ years of experience ensuring client success and optimizing business processes. I specialize in guiding customers through onboarding journeys, driving product adoption, and building strong relationships that achieve 70%+ retention rates.

My background includes managing 1,000+ client projects with 98% on-time delivery, while reducing operational costs by 20% through process improvements. I hold an MBA and am currently enhancing my technical skills with a Business Analysis diploma.

I'm passionate about using data-driven insights to enhance customer experiences and deliver measurable business results.

Open to opportunities in Customer Success, Customer Experience, and Business Analysis.

With over 8 years of experience, I specialize in guiding B2B clients to success. I have managed the end-to-end customer lifecycle for 1,000+ projects, achieving a 70%+ retention rate and a 90%+ conversion rate by focusing on proactive value delivery and strong relationship management. My expertise lies in customer onboarding, driving product adoption, and using data-driven insights to ensure client satisfaction and long-term loyalty.

I hold a Master of Business Administration (MBA) with a Merit classification from York St. John University, England, where I focused on data-driven strategy and leadership. I am currently enhancing my technical skills with a Diploma in Business Analysis, gaining hands-on experience in SQL, Python, and data analysis to complement my business acumen.