About Karina Serrano:
IT Project manager with Scrum Master Certification and 7+ years of experience coordinating several Cloud-Based and On-site technological projects utilizing agile and waterfall methodology implementation. Resourceful, tech-savvy approach with solid experience in handling complex software development projects from inception to execution, strategically allocating resources and delegating tasks to achieve on-time, on-budget delivery.
Excellence mentoring skills in activities such as guiding and training the team to do exceptionally well in all company processes. Expertise in adopting a creative and analytical approach to operations to continuously enhance procedures. Capability to recognize or predict issues and provide solutions.
Skills:
• Jira | Confluence | Azure
• MS Project
• Scrum | Waterfall
• Adaptability
• Teamwork
• Strong communication and written skills
• Leadership
• Problem Solving and challenges
• Organization
• Negotiation
• Technical Knowledge
• Attention to detail and analytical mindset
• Microsoft Office | Word | PPT | Excel
• Risk Management
Experience
Senior IT Project Manager - PersonalSoft
Organize and coordinate different types of technology projects and equipment using an agile and waterfall methodology. Facilitate customer-oriented meetings, understanding their needs and proposing aligned plans to meet their demands.
Selected Accomplishments:
• Control the budget of clients' projects by optimizing execution times by 15% and negotiating with clients.
• Handled more than 4 projects at the time, and achieved scope on each of them.
• Achieved the Wingo airlines customer portal upgrade and technical migration project to unify portals and customer experience, improving application performance.
• Continuous development of technical knowledge.
• Built 2+ projects from inception to turn them into structured and implemented projects
• Supervised more than 4 teams with different roles and turned them into self-managed teams.
Education
Bachelor of Science - BS - Universidad Nacional Experimental Politécnica 'Antonio José de Sucre'
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