Ninia Akter Papia

To keep up with the changing trends in human resources, I decided to pursue a master's degree in human resources at the University of Windsor. It provided me with the academic training and skill sets I needed for business understanding. As part of my expertise, I have successfully coordinated the full-cycle process of sourcing, screening, and interviewing people for organizations.
 

Customer Service Representative 

Canadian Tire Corp Inc., Walker Road, Windsor, ON, Canada                                             May 2022-December 2022

• Assigned to train and mentor 4 new customer service agents by the customer supervisor.
• Demonstrated talent for communicating effectively with customers from diverse backgrounds.
• Ensured customer satisfaction in every aspect of the flooring experience, from the initial greeting to order completion.
• Maintained confidentiality of customer information as per the company's code of conduct to ensure efficient transactions.
• Provided quick resolution of complaints, which was commended by the supervisor for preventing problems from escalating.

Associate, Human Resource Department                                                                                       October 2019 – July 2021 

 IPDC Finance Ltd., Gulshan, Dhaka, Bangladesh

• Managed the recruitment process through posting job ads, conducting the screening of resumes, performing background checks, managing interviews, and issuing employment contracts. 
• Successfully sourced and screened over 160 candidates for various positions within the company.
• Reduced time-to-hire by 10% through implementation of a new recruitment strategy.
• Increased the number of diverse hires by 20% through targeted outreach and recruitment initiatives.
• Managed a recruiting pipeline of up to 50 candidates at a time, ensuring timely communication and follow-up throughout the process.
• Streamlined the onboarding process for new hires, resulting in a 5% reduction in onboarding time and a 16% increase in new hire satisfaction.
• Assisted in the implementation of applicant tracking system ‘Smartrecruiters’, resulting in a 13% reduction in time spent on recruitment.
• Collaborated with hiring managers to determine job requirements and qualifications for open positions.
• Coordinated campus recruitment efforts with job fairs at 3 different universities in 2021, sourcing 3 of 4 interns.

Intern, Human Resource Department                                                                                 December 2018– July 2019 

 NRB Bank Ltd, Gulshan, Dhaka, Bangladesh

• Accomplished the target of updating database from 570 employee’s file on HRIS software ‘Sylvia’ within the specified timeframe.
• Worked collaboratively with supervisor through screening the resumes of the candidates for Management Trainee position.
• Assisted in scheduling and conducting 15+ interviews, leading to successful hires for several key roles.
• Coordinated and executed recruiting events, including career fairs and informational sessions, attracting over 100 potential candidates."
• Conducted research on recruitment trends and best practices, leading to the implementation of a new sourcing strategy that improved the quality of hires by 16%.
• Managed 80 employees’ database related to leave in an organized manner to ensure effectiveness and efficiency.

CAMPUS LEADERSHIP EXPERIENCE

Mentor, Master of Management                                                                                  September 2022-December 2022

Odette School of Business, University of Windsor, Windsor, ON, Canada

• Mentored international students from diverse backgrounds, providing guidance and support on academic, personal, and career development.
• Arranged meetings online (zoom, teams etc.) or in person once a week, which helped to build strong relationships and networks.
• Monitored the academic progress of mentees and provided them with guidance that increased their grades by 2.5% on average.

Assistant Director, BRAC University Business Club                                                              May 2016-September 2018

BRAC School of Business, BRAC University, Dhaka, Bangladesh 

• Managed Media and Communication team efficiently, resulting in three successful events.
• Arranged sponsorship for events of the club and produced successful events with limited resources, such as Adwiz-2017. 
• Proposed promoting events on social media platforms to attract new members, which led to an increase of 10% in sponsorships from companies and 15% in attracting new talent.

Master of Management, Human Resource Management                                    September 2021 – December 2022

Odette School of Business, University of Windsor, Windsor, ON

Bachelor of Business Administration, Finance & Human Resource                                       January 2015-May 2019 

BRAC University, Mohakhali, Dhaka, Bangladesh