Nishakaran Mahendran

I am an MBA (Master of Business Administration) graduate with professional experience in banking, customer service, and administrative functions. I have demonstrated my skills and knowledgein banking, non-profit and customer service over the past Thirteen years.

Sampath Bank PLC- Sri Lanka

Customer Service Officer – Branch Banking                                                 July 2014 – May 2023

• Manage existing Business relationships and canvas new clients to bank for sustainable business growth of the portfolios.
• Participated in multiple workshops at Sampath Bank- Sri Lanka: Work Life Balance, Anti Money Laundering, e-Remittance workshop, E-Learnings.
• Requesting Tax Jurisdictional detailsfrom customers and verifying.
• Providing trainings for the new staffs.
• Auditing and submitting daily reports to the businessarea.
• Providing guidelines and feedbacks for queue relatedqueries.
• Evaluate credit applications and review Credit Bureau reports to make recommendations for decisions on credit approval and limits.
• Negotiate credit terms with clients, recognized opportunities and made referrals for loan products and services.
• Analyze and monitor credit risk based on financial statements, performance projections, cash flow, business, and industry evaluation.
• Regularly review account performance and make proper recommendations for optimizing returns.
• Conduct regular visits during facility reviews, assessment new project finance, evaluation of the progress of ongoing projects & stock/ warehouse/ factory inspections.
• Performed the due diligence on new clients, requested the KYC/AML information and documentation, and reviewed and verified received documentation. Cross-sold all kinds of banking products to walking customers.
• Opened all types of accounts to the new customers as well as existing customers with adhering to the banking procedures, compliance, and Central Bank regulations (Savings, Current, PFCA, BFCA)
• Responsible to achieve pawning targets set by the management on a regular basis, Ability to use Density meter, Weighting Scale, to measure gold contents and assessing the value of pawned articles, Responsible for the security of pawning stocks at branch and it should be properly secured under lock and key.

University of Vavuniya- Sri Lanka

Technical Officer - Dept. of Bio-Science                                                        Jan 2012 – July 2013

• Maintaining and operating the laboratory equipment
• Stock control

National Water Supply and Drainage Board- Vavuniya, Sri Lanka

Laboratory Assistant                                                                                      Oct 2010 - Jan 2011

• To prepare water test report
• To maintain lab equipment

EDUCATIONAL QUALIFICATIONS

Master of Business Administration (Final dissertation review pending)                                                                                                                                2023

University of Suffolk - UK

Certificate in Computer Science                                                                                                                    2011

National Institute of Business Management, Sri Lanka                                             

Diploma in ICT                                                                                                                           2007

IDM Computer Studies (Pvt) Ltd