Olusola Matanmi

Fidelity Bank Limited

Branch Operation Supervisor / Administrative Officer                      08/2019 – 03/2023

Fidelity Bank Limited

Branch Operation Supervisor / Administrative Officer                      08/2019 – 03/2023

 Preparation of operation brief for region management staff.

 Organizing and controlling department operation activities by providing administrative supports.

 Implementation of operation internal policies and procedures.

 Maintenance of sufficient inventory supplies.

 Managing and negotiating vendor’s contract.

 Ensuring and safeguarding all electronic data. 

 Follow up to recover all known service failure/bad service rendered by branch staff.

 Engage customers on phone to elicit information on services improvement.

 Analyse customer call logs to identify areas of operations/ services that needs improvement.

 Assigning of Customers complaint to appropriate unit for prompt and proper resolution.

Ensuring that services are delivered within stipulated TAT (Turnaround Time) at the branches.

Ecobank Nigerian Plc                                                                        03/2018 – 07/2019

Administrative Assistant. 

 Greeting of visitors and answering of calls.

 Coordination of staff meeting.

Making adjustment to staff schedules and updating master calendar.

Writing down of minutes and meeting summaries.

 Filing of forms and documents. 

 Sending of invoices and collecting of receipts.

 Picking of supplies and office equipment.

Post Graduate Diploma International Business management-                                      in view

Advance Diploma in Modelling and Analytic in Supply Chain Management               in view

Higher National Diploma Business Administration                                                        -2002

National Diploma Business Administration                                                                   -1998     

Senior School leaving certificate                                                                                    -1996