Princess Emm Geonanga

I am Princess Emm Geonanga from the Philippines, I am an international student at Arbutus College until December 2023.

I have a previous experience in the Hospitality industry as a Front Desk Associate and Sales and Marketing Assistant. I want to pursue my dream and I need to learn more about Hospitality Industry. I’m looking for a part-time job hopefully in near future I can be able to work in a full-time job. 

WORK EXPERIENCE

FRONT DESK AGENT - Jan 2017 - Jan 2018

 Jackson Marriott Downtown, Mississippi, USA                                                                                 

• Responsible for assisting guests and providing them with all information the Hotel services can provide and other related assistance they may require. 
• Handles all guest’s check-in/out transactions, receives payment, and records receipts. 
• Deal with reasonable complaints/requests with professionalism and patience. 
• Act as a central communications point during emergencies. Operates in-house radio as base communications with Housekeeping and Maintenance

SALES AND MARKETING ASSISTANT - Oct 2018 – March 2019

Smallville21 Hotel 

Commercial Complex, Diversion Rd., Mandurriao Iloilo, Philippines 

• Answering inquiries for parties, meetings, and seminars. Coordinate with the client for their hotel booking for baptismal, birthdays, weddings, and other events.
• Coordinate with the food and beverage function team member and kitchen for the food and set up of the function room or the ballroom hall.

FRONT OFFICE TEAM LEADER - June 2019 - June 2020 

Andana Resort Guimaras 

Sitio Talisay Poblacion, Nueva Valencia Guimaras 

• Responsible for assisting guests and providing them with all information the Hotel services can provide and other related assistance they may require. 
• Handles all guest’s check-in/out transactions, receives payment, and records receipts. Handles all guest requests and information. Handling group checking-in. 

PROJECT COORDINATOR / SCREENER - June 2020 – March 2022

Provincial Tourism Office, Province of Guimaras 

San Miguel, Jordan Guimaras and Iloilo City 

• Admin works assigned (Quarantine Facility). Assisting LSI and ROF to provide their needs, assisting them during swab tests, and facilitating their travel requirements I also took part in explaining the government protocol for implementing regulations to the LSI and ROF.
• As a screener in Parola Wharf and Roro Hoskyn Guimaras verify and secure Guimarasnons going In and Out of our Province for the safety of the province and Issued New Outbound forms and Collected the Non-Residence form.

SALES AND MARKETING ASSISTANT - July 27, 2022 - November 10, 2022

Diversion21 Hotel 

Benigno Aquino Avenue, Diversion Road, Manduarrio Iloilo, Philippines

• Answered phone calls and walking inquiries for the events/seminar.
• Assist clients in selecting the most appropriate service that best meets their specifications and needs. Oversee the booking and reservation of space in a hotel to ensure availability and proper arrangement.
• Coordinate and organize the details of an event such as birthdays, wedding parties, and group booking.  

NIGHT PACKING TEAM MEMBER

TERRA BREADS

53 W 5th Ave, Vancouver, BC, Canada

January 2023 – Present 

• Prepare and follow production packaging to consistently produce top-quality work. 
• Inspects product prior to packaging and reports any substandard products to the production manager or supervisor. 
• Prepare labels and packaging and accurately package and stores all products as per daily sheets and schedule and perform all cleaning and sanitizing duties. 

EDUCATION

Bachelor of Science in Tourism Management

St. Paul University Iloilo

2012-2016

General Luna St. Iloilo City, Philippines 

Co-Op Diploma in Hospitality 

Arbutus College, Communication Arts, Business & Technology

January 2023 – Present 

473 W. Hastings St., Vancouver, B.C