Rushi Rokad

Dynamic Administrative Professional with over 3 years of experience in customer service and administrative support. Proven ability to enhance operational efficiency through effective communication, organization, and problem-solving skills. Skilled in managing client inquiries, coordinating schedules, and maintaining accurate records in fast-paced environments.

Administrative Assistant                                                                                                      July 2022 - Present

Infinity Store Inc., Toronto, ON

• Office Management & Coordination: Organized meetings, appointments, and events for multiple team members, managing 40+ meetings monthly, ensuring no scheduling conflicts, and improving team productivity by 15%.
• Document & Data Management: Created, edited, and formatted 150+ documents monthly using Microsoft Word and Excel, entered and maintained 2,000+ records quarterly with 99.9% accuracy, and improved document retrieval efficiency by 25%.
• Client Support & Communication: Handled 50+ daily calls and 30+ emails, resolving client inquiries within 24 hours, maintaining a 95% satisfaction rate, and assisting 20+ clients daily with 98% positive feedback.
• Expense & Resource Management: Oversaw expense reports, maintained monthly budgets with 100% accuracy, and reduced supply shortages by 20% through efficient inventory management.

Customer Service Representative                                                                        February 2022 – June 2022

Esso, Toronto, ON

• Customer Assistance: Provided exceptional service to over 100 customers daily, addressing inquiries, processing transactions, and resolving issues promptly to ensure a positive shopping experience.
• Product Knowledge: Maintained thorough knowledge of store products and promotions, assisting customers with selections and upselling items to enhance sales.
• Cash Handling: Accurately managed cash registers, processed payments, and balanced cash drawers, ensuring 100% accuracy in transactions.
• Store Maintenance: Assisted in maintaining a clean and organized store environment, restocking shelves, and ensuring that displays were appealing and accessible.

Diploma in Software Engineering Technology
Centennial College, Toronto, ON
January 2022 – April 2024

• Developed a strong foundation in software development, project management, and IT solutions.

Essentials in Administrative Assistance (Ongoing)
Microsoft and LinkedIn Learning
Expected completion: November 2024

• Gaining practical skills in administrative tasks, office management, and effective communication.