Vamsi Kolli

Hi My self is Vamsi Krishna, I got 5 years of experience in Desktop Support.  

• Address IT related issues like Hardware and software support.
•  Including troubleshooting all hardware components  Applications, Network, Printers, and other peripherals for end users
• Handling network related issues ( LAN/WAN)
• Password Resets for various systems.
• Configure and troubleshoot Microsoft outlook and Office O365
• Working on the Incidents as per the SLA in the Service now.
• Basic trouble shooting on SOTI( Mobile Device Management).
• Documenting the Issue, and shared with the Team.
• Helping users to create a MFA.
• Follow up with the ticket as per the SLA ( Service Level Agreement) and close the ticket on Priority.
• Installation of the software’s in the user machine as the approval.
• Handle P2 Tickets. 
• Handling Hardware issues (assembling the Computers).
• Having knowledge on Networking.
• Troubleshooting Outlook related Issues.
• Trained and assisted new members and various employee.
• Responds to users via Telephone or email and call backs in a timely matter, and provide the solution for the problem.
• Documenting (updating the excel sheet) of all the Administers purchasing, receiving, and deployment activities related to IT equipment.
• Updating the document in the SharePoint.
• Experience in Troubleshooting Office O365 related issues( One drive)
• configure Microsoft O365 functionality  like SharePoint Online, Teams, OneDrive, to meet business needs.
• Address IT related issues like PC, Applications, Network, Printers, and other peripherals for end users
• Configure and troubleshoot Microsoft outlook and Office 365
• Create, assign, and work on Incidents, Service Requests, and Change Requests in Service-Now
• Create user profiles in AD and giving Folder Permissions.
• Involved in Windows 10 migration
• Looking after One drive related issues
• Install, troubleshoot applications on end user devices using SCCM console / RDP tools
• Provide temporary admin rights for users on requested devices
• Monitoring queues, addressing tickets as per SLA norms
• Responsible for create/modify new print queues, adding devices to printers, set preferences, etc.
• Approve and review non-standard software’s, document same in our records.
• Research, troubleshoot, and identify  solutions to resolve system issues
• Document technical knowledge in the form of Knowledge Articles and upload same Service Now portal
• Follow up with customers regularly and close tickets on priority
• Responds to users via Telephone or email and call backs in a timely matter, and provide the solution for the problem.                                           
• Providing in-house support to the internal employees of SmartIMS.
• Worked on Solar winds monitoring tool, MSP N-Central monitoring tool, connect wise ticketing tool, Goto assist & Nagios monitoring tool.
• Works as per ITIL- Incident Management standards.
• Provide Estimation to the Hardware and software components 
• Need to assist users on call and take remote desktop connection 
• Take weekly backups of servers on every Friday.
• Need to monitor the International server backup status and need to manually backup

               If the scheduled backup job fails.

• Worked on server backup tools such as Veeam Backup , replication, Symantec backup

               and Mozy pro backup tool used from client servers.

• Install, upgrade, support and troubleshoot Enterprise Applications running on Microsoft
• Remote Desktop Services.

• Address IT related issues like Hardware and software support.
•  Including troubleshooting all hardware components  Applications, Network, Printers, and other peripherals for end users
• Handling network related issues ( LAN/WAN)
• Password Resets for various systems.
• Configure and troubleshoot Microsoft outlook and Office O365
• Working on the Incidents as per the SLA in the Service now.
• Basic trouble shooting on SOTI( Mobile Device Management).
• Documenting the Issue, and shared with the Team.
• Helping users to create a MFA.
• Follow up with the ticket as per the SLA ( Service Level Agreement) and close the ticket on Priority.
• Installation of the software’s in the user machine as the approval.
• Handle P2 Tickets. 
• Handling Hardware issues (assembling the Computers).
• Having knowledge on Networking.
• Troubleshooting Outlook related Issues.
• Trained and assisted new members and various employee.
• Responds to users via Telephone or email and call backs in a timely matter, and provide the solution for the problem.
• Documenting (updating the excel sheet) of all the Administers purchasing, receiving, and deployment activities related to IT equipment.
• Updating the document in the SharePoint.
• Experience in Troubleshooting Office O365 related issues( One drive)
• configure Microsoft O365 functionality  like SharePoint Online, Teams, OneDrive, to meet business needs