About Victoria Aremu:
My name is Victoria Aremu. I am a Nigerian living in Canada. I recently work with HGS as Customer Care Rep (Technical Support Agent). I began my career in Accounting, but as I came to Canada few months ago, my professional interests shifted to the health care industry. I've always been skilled at bringing people together and working toward common goals. My experience successfully leading teams and managing stores led me to consider administration, and I've been building a career as a Social Worker for the last seven months. In my current role at HGS, the efficiency of the office has been a personal focus, especially concerning how to handle customers.
Experience
VICTORIA AREMU
310 HEROLD ROAD, S7V 1H9
SASKATOON, SK, CANADA
CAREER OBJECTIVE
To work in an organization where my education and experience will be efficiently utilized for the growth of the organization while advancing my career.
PROFESSIONAL SKILLS
• Customer Relationship Mgt. | • Excellent Communication | • Problem solving |
• Interpersonal | • Adaptability | • Networking |
• Analytical | • Attention to details | • Decision Making |
• Collaborator
| • Leadership
|
EMPLOYMENT HISTORY
HGS-Hinduja Global Solutions
Customer Relation Associate (December 2022 – Till date)
- Respond and engage customers in positive conversations that lead to a smooth resolution of
concerns/queries in every call by focusing on the actual needs of the customer and services provided by the client. - Working seamlessly with dual screens and multiple applications (more than 5 at a time) while responding
to and resolving customer concerns, and keeping oneself upgraded on client products, and various internal and customer tools. - Help customers understand issues with existing equipment and suggest upgrades or new equipment
purchase/swap, where required, to improve the quality of service received.
Key Achievements
- Introduced 24-hour complaint management/resolution procedures in the organization.
- Initiated and successfully resolved the conflict between the company and over 40 customers on a delayed project.
- Part of the team that developed three ground-breaking products that increased company’s market share because of customers’ feedback.
Corona Schools Trust Council 2010-2013
Assistant Business Manager
- Preparation and Presentation of Timely and Accurate financial report to the management.
- Internal and External Audit Function and Control Responsibilities.
- Treasury functions: Finance and Cash Management.
- Preparation Bank Reconciliation Statement and Reports.
- Formulation of Accounting Policies and Procedures
- Handling of petty cash
- Update and maintain office procedures.
EDUCATIONAL BACKGROUND
ABM College, Canada (In view) Addictions and Community Service Worker
Institute of Management & Technology, Enugu, Nigeria HND Accountancy (2013)
Certification
Food Safety 1st .com Certificate in Food Safe Level 1 (2022)
First Aid & Cpr Training Certificate in First Aid & Cpr (2022)
CPI Nonviolent Crisis Intervention CPI Blue Card (2023)
Education
ABM College, Canada (In view) Addictions and Community Service Worker
Professionals who compete with Victoria
Professionals in the same Healthcare sector as Victoria Aremu
Professionals from different sectors near Saskatoon, Saskatchewan
Other users who are called Victoria
Jobs near Saskatoon, Saskatchewan
-
Relationship Management Associate
Found in: YadaJobs CA C2 - 6 hours ago
Farm Credit Canada Saskatoon, SK, CanadaJob Number: R · Location: Saskatoon, Saskatchewan · Closing Date: 05/01/2024 · Worker Type: Term (Fixed Term) · Language(s) Required: English · Term Duration (in months): 24 · Salary Range (plus eligible to receive a performance based incentive, applicable to position) : ...
-
welder
Found in: Talent CA 2 C2 - 23 hours ago
Pamal Trucking Saskatoon, CanadaEducation: Other trades certificate or diploma · Experience: 3 years to less than 5 years · Tasks · Interpret welding process specifications · Operate manual or semi-automatic, fully automated welding equipment · Read and interpret welding blueprints, drawings specifications, man ...
-
Finance Admin Rep
Found in: Talent CA C2 - 1 week ago
Federated Co-operatives Limited Saskatoon, Canada Regular - Full timeReporting to the Accountant responsibilities for this position include the following: · Process and audit sales cashups. · Process supplier invoices, statements, and prepare correspondence. · Process and audit interdepartmental transfers. · Completion of gross margin calculati ...