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    Senior Manager, Performance Management - Toronto, ON, Canada - Colliers International

    Colliers International
    Colliers International Toronto, ON, Canada

    1 week ago

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    Description
    Senior Director, Lease Administration page is loaded Senior Director, Lease Administration

    Apply locations Toronto, Ontario, Canada posted on Posted 3 Days Ago job requisition id JR13129 Make your next move an expert one.

    Our people are passionate, take ownership and always do what's right for our clients, people and communities.

    The Senior Director, Lease Administration is responsible for managing a team of lease analysts, including matters of employment, performance, client account administration and service delivery.

    Additionally, the Senior Director will be responsible for developing and driving Lease Administration Innovation & Automation efforts, and leading lease administration technology projects as assigned.

    Leadership experience of a lease administration team (5-7 years)
    Bachelor's degree in business, accounting, real estate, or similar field
    Qualified candidates will have at least 15 years of relevant experience in the commercial real estate lease administration industry and/or accounting and property management fields having worked in either (or both) the Landlord or Tenant sector
    Qualified candidates will have 10+ years of experience managing teams of employees, preferably remote
    Intermediate to expert level experience with multiple commercial lease administration database applications such as CoStar, Yardi, Apex, ProLease, Virtual Lease, or other portfolio management database systems
    Bilingual (French + English)

    Lead and manage a team of lease analysts supporting a group of client accounts
    Present to client and company executive teams on overall Lease administration services and performance
    Support continuous improvement of lease administration processes by leading innovation & automation efforts
    Provide oversight and coordination of work performed by NAM account leads and APAC team members
    Evaluate resources and recommend team augmentation as dictated by account requirements
    Manage team member hiring, onboarding, performance check in, tracking and approval of time worked/time out, disciplinary and separation processes
    Maintain accurate records of team member allocations in WorkTrac, and update account leadership as changes occur
    support coordination of systems to advance automation of lease administration processes
    Ensure client playbooks and process manuals are updated at least annually by lease analyst, and that they are followed in the administration of the account
    Be fluent with client contract terms, scope and pricing; request contract amendments as necessary to ensure incorporation of all performed scope of work
    Ensure that lease analysts have appropriate communication plan with their clients and APAC team members, and are properly executing
    Work with other directors / managers to continually develop best practices and lease administration procedures and policies
    #Colliers is an equal opportunity employer and values diversity in its workforce. Colliers encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability-related accommodation in order to participate in the recruitment process, please contact the recruitment team by email at .Our expert advice to property occupiers, owners and investors leads the industry into the future. Our people are passionate, take personal responsibility and always do what's right for our clients, people and communities.
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