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    Part-time German… - Toronto, Canada - Callnovo

    Callnovo
    Callnovo Toronto, Canada

    5 hours ago

    Default job background
    Part time
    Description

    We are seeking a highly skilled and motivated individual to join our team as a German & English Bilingual Tech Support Agent.

    Industry: Portable Battery, Portable Power
    Languages: German + English
    Working Time: 1pm-5pm, Monday-Friday (Berlin Daylight Saving Time)
    Working Channels: Call, Email, Livechat

    Responsibilities:

    — Provide exceptional customer service/ Tech support in both German and English via call, email, and live chat channels
    — Assist customers with inquiries, technical support, troubleshooting, and product information related to portable battery and portable power products
    — Ensure prompt and accurate resolution of customer issues or concerns
    — Maintain detailed records of customer interactions and transactions
    — Collaborate with internal teams to address complex technical queries or escalate issues as required

    Requirements:

    — Experience in online customer service and familiarity with multi-channel communication processes (Email, Hotline, Livechat)
    — Fluent spoken English without accent and ability to communicate effectively in written and verbal language
    — Possess frontline customer service etiquette and skills

    Nice to Have:

    — With Call Center experience
    — Familiarity with new energy products, preferably with experience in serving high-priced smart home hardware products such as floor sweepers and robots
    — Basic knowledge of electricity usage, including specialized terms and concepts such as AC/DC power, input/output, load, power, etc.

    Benefits:

    — Work from home
    — Opportunity to be full-time with good performance
    — Vibrant and inclusive work environment

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