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    Bilingual Account Manager, Legal - Toronto, Canada - ISC

    ISC
    ISC Toronto, Canada

    Found in: Talent CA C2 - 1 day ago

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    Full time
    Description

    Company Name:

    ESC Corporate Services Ltd.

    Nous sommes ESC, un fournisseur expérimenté qui offre des solutions regroupant les données des dossiers publics, l'authentification des clients, les services aux entreprises, la gestion des garanties, la récupération des actifs et la gestion des comptes clients qui soutiennent l'enregistrement, la diligence raisonnable et les pratiques de prêt des clients à travers le Canada. Notre personnel est le moteur de notre innovation, de notre croissance et de notre bien-être.

    Nous sommes à la recherche d'un gestionnaire de comptes bilingue, Services juridiques, pour nous aider à poursuivre notre croissance et contribuer à notre avenir.

    Le gestionnaire de comptes bilingue, secteur juridique, vous serez chargé de soutenir l'équipe de vente en construisant et en gérant un pipeline d'affaires potentielles dans le segment juridique afin d'alimenter le processus de vente. Cela comprend l'appel à froid de clients potentiels et la création d'un intérêt pour une session de découverte, le suivi des pistes provenant de conférences pertinentes pour l'industrie, et des recommandations telles que l'orientation des comptes clés nouvellement identifiés vers les partenaires ESC pertinents. Sous la responsabilité du directeur des ventes juridiques, les autres points forts sont les suivants:

  • Vous êtes en charge de l'organisation et de la mise en œuvre de l'ensemble des activités de l'entreprise, de la conception à la mise en œuvre de l'ensemble des activités.
  • Développer des relations et maintenir des points de contact réguliers avec les clients actuels de petite et moyenne taille. Il s'agira notamment de solliciter un retour d'information sur les produits, les services et les interactions des clients avec l'ESC afin de garantir leur satisfaction. Cela implique également la gestion des relations, la résolution des problèmes et la sensibilisation à l'expansion des services.
  • Organiser et participer à des sessions de formation avec des clients potentiels et/ou des clients actuels ayant un potentiel de croissance de leur compte. Il s'agira notamment de fournir des démonstrations de services électroniques (ou autres) et de mener des séances de découverte avec les clients afin d'aider à identifier les produits ou services supplémentaires de l'ESC susceptibles de répondre aux besoins du client.
  • Identifier les problèmes et les améliorations potentielles des produits par le biais du contact avec les clients et de la gestion des relations afin d'accroître la compétitivité de la gamme de produits. Il s'agira notamment de travailler en collaboration avec l'équipe chargée du développement commercial et des solutions, ainsi qu'avec l'équipe informatique, afin d'identifier et de résoudre les problèmes et de fournir des exigences de haut niveau pour les produits nouveaux et existants.
  • Soutenir l'équipe des ventes et des solutions avec des implémentations, des projets et d'autres tâches selon les besoins.

    • Ce qu'il vous faut:

  • Vous devez être bilingue en anglais et en français (à l'écrit et à l'oral).
  • Un diplôme ou un certificat dans un programme de clerc juridique ou d'assistant juridique.
  • Plus de 3 ans d'expérience dans un environnement juridique ou commercial.
  • Une expérience dans la vente ou le service à la clientèle est un atout.
  • La connaissance des secteurs PPSA, juridique et de la recherche et de l'enregistrement est un atout.

    • Veuillez noter que ce poste peut faire l'objet d'un contrat de travail hybride comprenant du travail au bureau et du travail à distance.

    Ce que nous offrons:

    Nous croyons au progrès dans un but précis.

  • Technologie innovante
  • Croissance par le biais de partenariats stratégiques
  • Investissement dans de nouveaux produits

    • Nous soutenons votre croissance.

  • Possibilités de développement de carrière
  • Soutien à l'éducation

    • Nous nous soucions des personnes.

  • Salaire et avantages sociaux compétitifs
  • Horaire de travail hybride
  • Programmes de reconnaissance

    • Aidez-nous à mettre les dossiers publics au bout des doigts de nos clients grâce à votre approche centrée sur le client. Nous remercions tous les candidats de leur intérêt, mais seules les personnes sélectionnées pour poursuivre le processus de recrutement seront contactées.

    Un peu plus sur nous:

    ESC est une filiale à part entière d'ISC (TSX:ISV). ISC est le principal fournisseur de services de gestion de registres et d'informations pour les données et les documents publics. Tout au long de notre histoire, nous avons excellé à offrir de la valeur au gouvernement, à l'industrie et à notre communauté. Nous sommes le partenaire de choix des gouvernements et des organisations du secteur privé qui recherchent des solutions dans l'ensemble du spectre de la gestion de l'information.

    We are ESC, an experienced provider that delivers solutions uniting public records data, customer authentication, corporate services, collateral management, asset recovery, and accounts receivable management which support registration, due diligence, and lending practices of clients across Canada. Our people are what drives our innovation, growth, and well-being.

    We are looking for a Bilingual Account Manager, Legal, to help with our continued growth and contribute to our future.

    As the Bilingual Account Manager, Legal, you will be responsible to support the sales team by building and managing a pipeline of potential deals within the legal segment to feed the sales process. This includes cold calling prospective clients and generating interest to pursue a discover session, following up on leads from industry relevant conferences, and recommendations such as referrals of newly identified key accounts to relevant ESC Partners. Reporting to Director of Legal Sales, other highlights include:

  • Build the Legal pipeline by cold calling prospective clients and generating interest to pursue a discovery session.
  • Develop relationships and maintain regular customer touch points with current small to mid-size accounts. This will include soliciting feedback on customer products, services and interactions with ESC to ensure customer satisfaction. This will also involve relationship management, problem solving and creating awareness around expansion of services.
  • Organize and participate in training sessions with prospective clients and/or current clients with potential account growth. This will include providing eService (or other) demos and conducting discovery sessions with clients to help identify additional ESC product or services that may fit the clients needs.
  • Identify issues and potential product enhancements through customer contact and relationship management to increase competitiveness of the product suite. This will include working collaboratively with the Business Development / Solutions Team and IT to identify and resolve issues and to provide high level requirements for new and existing products.
  • Support the Sales and Solutions team with implementations, projects and other tasks as needed.

    • What you'll need:

  • You must be bilingual in English and French (both written and verbal)
  • A Diploma or Certificate in a Law Clerk or Legal Assistant program
  • 3+ years of experience working in a legal or business environment.
  • Sales and or customer service experience is an asset.
  • Sales and or customer services experience is an asset.
  • Knowledge of, PPSA, Legal, and Search & Registration industries is an asset.
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