Customer Service Representative - Newmarket, Canada - The Regional Municipality of York

The Regional Municipality of York Newmarket, Canada

Found in: Talent CA C2 - 3 days ago

Description

CUSTOMER SERVICE REPRESENTATIVES – FUTURE OPPORTUNITIES
This is a continuous posting based on operational need and will be used to create an eligibility list to fill upcoming opportunities within the next twelve months. The number of positions to be filled has not been identified at this time. The positions are casual and temporary.

SALARY
Customer Experience Associate Tier 1: $

Customer Experience Associate Tier 2 & Trip Reservationist: $

WHAT WE OFFER

DEFINED BENEFIT PENSIONS PROGRAM - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
DISCOUNTS AND INCENTIVES - Enjoy corporate discounts from a variety of local businesses, such as, gyms and fitness studios, Canada's Wonderland, Telus or Rogers phone plans and the Personal or Cooperators insurance. Don't forget to take advantage of our Apple Employee Purchasing program
EMPLOYER OF CHOICE - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
BENEFITS AND WELLNESS - A healthcare spending account of $1,800. Access to 24/7 Employee and Family Assistance Program (EFAP). For Casual roles: 4% and 10% in lieu of vacation and benefits on all paid hours.
INCLUSIVE AND DIVERSE WORKPLACE - Creating an environment which recognizes and celebrates all dimensions of diversity and inclusion.

ABOUT THE ROLES

Customer Experience Associate Tier 1
This role is responsible for responding to requests and resolving questions and concerns received from the public in a call centre environment; assessing customer needs, triaging customers for appropriate services and provide information for various Regional and Provincial programs and services; completing program registration and processing of payments; making referrals to department staff, and community agencies; tracking and documenting details in the Customer Relationship Management (CRM) system; with the goal of responding to customers and resolving the inquiry at the first point of contact.

Customer Experience Associate Tier 2
This role is responsible for responding to requests and resolving questions and concerns received from the public; conducting customer interviews to determine customer needs, triaging customers for appropriate services and assessing eligibility for various Regional and Provincial programs and services; completing intakes and assessments of program specific applications; making referrals to department staff, and community agencies; processing applications; tracking and documenting details in the Customer Relationship Management (CRM) system and Provincial systems; with the goal of responding to customers and resolving the inquiry at the first point of contact.

Trip Reservationist
This position Under the direction of the Team Lead, this position is responsible for providing trip booking services to on demand customers, including receiving, entering, confirming and/or cancelling customer trip requests for the Regions on demand service.

QUALIFICATIONS
Customer Experience Associate Tier 1:

Successful completion of a Community College Diploma in Human Services or approved equivalent combination of education and experience.

Demonstrated experience in electronic applications such as a Customer Relationship Management (CRM) system, Social Assistance Management System (SAMS), YARDI.

Demonstrated knowledge of problem solving, complaint and conflict resolution techniques.

Customer Experience Associate Tier 2:

Successful completion of a Community College Diploma in Human Services or approved equivalent combination of education and experience.

Minimum two (2) years demonstrated experience in a Human Services environment working with the vulnerable population and one (1) year experence in a call centre environment.

Demonstrated strong assessment skills to provide appropriate services to marginalized, vulnerable and at risk populations.

Demonstrated experience in electronic applications such as a Customer Relationship Management (CRM) system, Social Assistance Management System (SAMS), YARDI.

Demonstrated experience working in a highly structured reporting based environment.

Demonstrated knowledge of problem solving, complaint and conflict resolution techniques..

Trip Reservationist:

Successful completion of a Secondary School Diploma or approved equivalent combination of education and experience.

Minimum one (1) year customer service experience including call centre or dispatch centre experience.

Demonstrated experience working with persons of disabilities.

Client Service Representative Hourly

Found in: Talent CA C2 - 3 days ago

CIBC Aurora, Canada Temps partiel

Nous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu'il faut pour nos clients. · À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir ...
Client Service Representative

Found in: Talent CA C2 - 1 day ago

CIBC Vaughan, Canada Temps partiel

Nous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu'il faut pour nos clients. · À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir ...
Service Delivery Representative

Found in: Jooble CA O C2 - 3 days ago

ProResp, Inc Newmarket, ON, Canada

Service Delivery Representative · Location: Southlake ProResp (Newmarket, Ontario) · Full-time Permanent Position 37.5hrs/week (Monday – Friday 9:00am-5:00pm + rotational on-call) · Starting rate: $24-$25hr + benefits package + 3 weeks paid vacation · As a Service Delivery Rep ...
Customer Service Representative

Found in: Appcast CA C2 A - 3 days ago

Allstate Canada Newmarket, Canada

Who is Allstate: · Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and emp ...
Environmental Services Representative

Found in: Talent CA C2 - 5 days ago

The Regional Municipality of York Newmarket, Canada

ENVIRONMENTAL SERVICES REPRESENTATIVES · This is a continuous posting based on operational need and will be used to create an eligibility list to fill upcoming opportunities within the next twelve months. The number of positions to be filled has not been identified at this time ...
Customer Service Representative

Found in: Jooble CA O L C2 - 3 days ago

Allstate Canada Newmarket, ON, Canada

Who is Allstate:Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employ ...
Technical Service Representative

Found in: Zoho Direct Apply - 1 day ago

Oracle RMS Concord, Canada

Want to be part of one of the Top 10 Insurance Brokerages in Canada? Looking for a role that will help you grow and advance your career? At Oracle RMS, we are a fun, energetic and fast-paced insurance brokerage looking to fill new roles as we grow. · We're looking for bright, eag ...
Technical Service Representative

Found in: Zoho Direct Apply - 1 day ago

Oracle RMS Concord, Canada

Want to be part of one of the Top 10 Insurance Brokerages in Canada? Looking for a role that will help you grow and advance your career? At Oracle RMS, we are a fun, energetic and fast-paced insurance brokerage looking to fill new roles as we grow. · We're looking for bright, eag ...
Route Service Sales Representative

Found in: beBee S2 CA - 4 days ago

Cintas Newmarket, Canada Paid Work

Requisition Number : 172226 · Job Description · Cintas is seeking a Route Service Sales Representative to manage and grow customer accounts in the Rental Division. Route Service Sales Representatives drive a truck along an established route and service and sell within an existing ...
Quality Customer Service Representative

Found in: Jooble CA O C2 - 3 days ago

Allstate Canada Newmarket, ON, Canada Full time

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Allstate is committed to making a positive difference in the communities in which it operates throug ...
Financial Service Representative II

Found in: Talent CA C2 - 3 days ago

CIBC Markham, Canada Temps plein

Nous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu'il faut pour nos clients. · À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir ...
Financial Services Representative II

Found in: Talent CA C2 - 2 days ago

CIBC Port Perry, Canada Temps plein

Nous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu'il faut pour nos clients. · À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir ...
Financial Services Representative II

Found in: Talent CA C2 - 4 days ago

CIBC Toronto, Canada Temps plein

Nous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu'il faut pour nos clients. · À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir ...
Financial Services Representative II

Found in: Talent CA C2 - 1 day ago

CIBC Toronto, Canada Temps plein

Nous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu'il faut pour nos clients. · À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir ...
Financial Service Representative II

Found in: Talent CA C2 - 1 day ago

CIBC Thornhill, Canada Temps plein

Nous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu'il faut pour nos clients. · À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir ...
Client Service Representative Hourly

Found in: Jooble CA O C2 - 18 hours ago

Canadian Imperial Bank of Commerce Aurora, ON, Canada

Client Service Representative [Hourly] page is loaded · Client Service Representative [Hourly] · Apply locations Aurora, ON time type Part time posted on Posted Yesterday job requisition id We're building a relationship-oriented bank for the modern world. We need talented, pass ...
Technical Support and Service Representative

Found in: Talent CA C2 - 5 days ago

Roche Ontario, Canada Full time

The Position · Technical Support and Service Representative · NOTE: Position must be based in Toronto. This position will primarily be supporting Core Lab equipment (chemistry and immunochemistry). Relocation benefits will not be provided for this position. · The Technical Sup ...
Customer Service Representative

Found in: Appcast CA C2 A - 3 days ago

Acushnet Company Ontario Centre (Queensville), Canada contract

Acushnet Canada Inc., home to the leading brands in golf – Titleist and FootJoy – has an exciting 12-month contract opportunity for a Customer Service Representative. · Job Summary: · Responsible for front line communication with our customers and consumers regarding all product, ...
Client Service Representative

Found in: Jooble CA O C2 - 3 days ago

Canadian Imperial Bank of Commerce Bradford, ON, Canada

Client Service Representative page is loaded · Client Service Representative · Apply locations Bradford, ON time type Part time posted on Posted 4 Days Ago job requisition id We're building a relationship-oriented bank for the modern world. We need talented, passionate profess ...
Merchandiser Representative

Found in: Zoho Direct Apply - 3 days ago

RDTS Newmarket, Canada

· Are you looking for a manual job with flexible hours and a lot of autonomy? We have an opportunity for you · RDTS is currently looking for a Merchandising Representative located in Newmarket, ON, to join our merchandising team. As such, your role is to merchandise and represe ...