- Bachelor degree or diploma in IT, Computer Science, Math or Engineering or equivalent experience.
- Agreement for an Enhanced Security Check upon contract award.
- Last 3 years continuous residency in Canada or United States as minimum.
- Experience as an Application Help Desk Analyst assisting external stakeholders, troubleshooting inquiries in large-scale enterprise applications.
- Experience in user identity verification processes and account maintenance.
- Experience with Help Desk software like BMC Remedy, Cherwell, MS Team Foundation Server, etc.
- Direct client interaction and coordination with internal business areas.
- Support for multiple applications simultaneously.
- Familiarity with Microsoft Office tools.
- Design, development, and support of Microsoft SharePoint.
- Development of user manuals and training materials.
- Documentation of user requirements, business processes, and workflows.
- User acceptance testing experience.
- End user operational support within an enterprise system.
- Support for web-based systems using various internet browsers.
- Strong verbal and written communication skills.
- Quick learner, problem solver, team player.
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Help Desk Analyst - Edmonton, Canada - Computer Consultants International, Inc.
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