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    Help Desk Analyst - Edmonton, Canada - Global Pharma Tek

    Global Pharma Tek
    Global Pharma Tek Edmonton, Canada

    3 weeks ago

    Default job background
    Contract
    Description
    Title - Help Desk Analyst – Senior
    Duration – months
    Location – Edmonton, AB (Remote)
    Working Hours –
    Travel – Once in a quarter (It is anticipated the role will be % remote)

    Job Description:
  • Bachelor degree or diploma in IT, Computer Science, Math or Engineering or equivalent experience. Yes
  • Proposed resource has agreed to an Enhanced Security Check upon contract award.
  • Must have the last years continuous residency in either Canada or United States as minimum. Yes
  • Experience as an Application Help Desk Analyst in working with external stakeholders, and providing assistance, troubleshooting, training to inquiries in large-scale enterprise applications (information on applications supported must be included in claimed experience). years
  • Experience in user identity verification processes, and maintaining user IDs, passwords and accounts permission levels for business applications. years
  • Experience in utilization of any of the following Help Desk software or equivalency: BMC Remedy, Cherwell, MS Team Foundation Server, Rational Clear Quest, HEAT, etc. years
  • Experience working directly with clients, and coordinating with both external stakeholders and internal business areas to ensure communications are relayed to all parties. years
  • Experience working on supporting multiple applications for various stakeholders at one time. years
  • Experience working with Microsoft Office tool suites. years
  • Experience with the design, development, implementation, integration, and support of Microsoft SharePoint and higher. years
  • Excellent verbal and written communication skills and ability to interact professionally with a diverse group.
    •
  • The ability to learn quickly, problem solve/troubleshoot, work independently and in a team. Yes
  • Experience developing and delivering user manuals and training materials. years
  • Experience documenting user requirements, business processes, and workflows. years
  • Experience in planning/performing/monitoring User acceptance testing. years
  • Experience providing end user operational system support, including data collection, data editing, data validation and data conversion within an enterprise system that contains user information. years
  • Experience supporting web-based systems with knowledge of various internet browsers using multiple devices, including but not limited to: Internet Explorer, Google Chrome, Edge, Firefox, and Safari. years
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