- Handling inbound and outbound calls from clients and their employees, including follow-up calls.
- Address inquiries from pension plan participants regarding benefits, eligibility, and pension options.
- Provide accurate and timely information on pension plans and retirement benefits.
- Assist participants with pension documents, forms, and online portals.
- Handle client concerns and escalations professionally and empathetically.
- Maintain detailed records of customer interactions.
- Collaborate with internal teams to resolve complex issues and ensure client satisfaction.
- Stay informed on pension regulations and policies.
- Fluency in both English and French with strong verbal and written communication abilities in both languages
- Experience in using Excel and the Microsoft Office suite.
- Previous experience in customer service or call center roles.
- Strong communication skills, both verbal and written.
- Excellent problem-solving skills and attention to detail.
- Ability to handle confidential information responsibly
- Ability to work in a team as well as independently
- College or University diploma or equivalent; additional customer service training is a plus
- Proficiency in customer service software is a plus
- Knowledge of pension plans is beneficial but not required
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LifeWorks Island View, Canada Full timeBilingual Customer Service Representative (Pension Information Line) page is loaded Bilingual Customer Service Representative (Pension Information Line) Apply locations Halifax, Nova Scotia, Canada Toronto, Ontario, Canada St. Johns, Newfoundland and Labrador, Canada Fredericton, ...
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Bilingual Customer Service Representative - Island View, Canada - LifeWorks
Description
Bilingual Customer Service Representative (Pension Information Line) page is loaded
Bilingual Customer Service Representative (Pension Information Line)
Apply locations Halifax, Nova Scotia, Canada Toronto, Ontario, Canada St. Johns, Newfoundland and Labrador, Canada Fredericton, New Brunswick, Canada Regina, Saskatchewan, Canada time type Full time posted on Posted Yesterday job requisition id R-15447TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Join our team and what we'll accomplish togetherTELUS Health Retirement Consulting practice brings over 60 years of experience and innovative thought leadership to pension & savings, actuarial, compensation and overall financial well-being consulting and outsourcing. Our purpose is to improve the financial wellbeing of individuals and the organizational resilience of employers and fiduciaries. We are also one of the largest pension plan administrators in Canada, serving over five million plan participants. We are a diverse organization with unparalleled capabilities for our clients and their people.
Join our fantastic team of Defined Benefits (DB) Administration specialists in Retirement Consulting. We are proud to have experts located across the country who are passionate about assisting our clients in improving the financial well-being of their plan members. Our primary focus is administering DB pension plans and we offer a wide range of service models to ensure that we meet the unique needs of each client. If you are looking for a rewarding opportunity to make a positive impact on plan members' financial well-being, this is the perfect role for you
Here's the impact you'll make and what we'll accomplish together
As a Pension Information Line (PIL) Customer Service Representative, you play a vital role in providing assistance and guidance to pension plan participants regarding their benefits and retirement options. You are the friendly voice on the other end of the line, ready to tackle any questions from individuals seeking information on pension plans, eligibility criteria, and related services. You respond to inquiries with professionalism and accuracy, ensuring participants receive clear and concise explanations tailored to their specific needs.
What you'll do:
You have:
What you bring:
Nice to Have
A bit about us
We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
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locations 5 Locations time type Full time posted on Posted 21 Days AgoPension Analyst
locations Fredericton, New Brunswick, Canada time type Full time posted on Posted 15 Days AgoBeing part of the team at TELUS Health is more than a job; it's a career-defining experience.
It allows you to do innovative and meaningful work with talented and collaborative teams. It's an opportunity to improve businesses and lives by building healthier, happier workplaces. And it's a chance to build genuine, long-term relationships along the way.
A place to experience more
Find the support and encouragement to consistently push boundaries and deliver impactful solutions. Our collaborative culture means your ideas will be heard and your hard work will be rewarded. You will be leveraging our world-leading technology, products, clinical services and passionate team members to revolutionize access to health care and wellbeing, and drive remarkable experiences for the benefit of all the clients and individuals we serve around the world.
Talented people who care
Coming to work each day is an opportunity. It's a chance for you to work with a multidisciplinary global team of nearly 10,000 smart and driven members whose passion for their work matches your own, resulting in helping create a healthier future for everyone.
Work that matters
Make a difference in the lives of our clients and their employees every day – by providing meaningful solutions in more than 160 countries, that help people and businesses perform at their best by delivering both digital innovation and clinical services to improve total physical, mental and financial health and wellbeing across the full spectrum of primary and preventative care.
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